April 2023 by lxdkyxkyx
I visited costa coffee motorway services at K5, Grand Arcade, Cambridge CB2 3HW, ordered 3 takeaway coffees, paid and scanned my Costa loyalty app. Returned to car, continued journey to then find out I had been overcharged ( looks like 4 drinks) but also not credited for anything on loyalty app?. So angry!!!!
April 2023 by JF1948
I can?t comment on the coffee because the girl serving refused to serve me with coffee or the lady in front with a bottle of water. Really curt with no apology and several minutes before the advertised closing time. Needs retraining
November 2022 by Nataliiee P
As far as I know (and what Google says) this costa was 24hrs. In need of coffee while up a&e with my son and they are shut! Previously service wasn't great either.
June 2022 by Zanshin
Disgusting and filthy highchairs. Not sure they have ever been cleaned. Would love to see what would come back off a culture taken from them, unfortunately I suspect it would be enough to make a healthy person severely ill, let alone if you put a small baby in who has yet to fully develop an immune system. Just grim, I fed my daughter in her buggy, when you see the pictures below you'll see why. Yes, those straps and clips were white once, WHITE.....
June 2022 by anonymous_in_dubai
Over staffed and yet still a queue of 20 people. If you have 2 coffee machines use them! If you have 2 cash tills use them! I cannot imagine staff have 20 minutes to queue for coffee nor quite frankly did I !!! The coffee business is worth billions and I imagine Costa takes at least 6 figures in revenue. No-one I repeat no-one is affected by the pandemic. You are either vaccinated or you are not. Minimum wage in this country is not to be sniffed at. Get staff who can do the job. I blame Addenbrookes for extending the Costa lease and not getting a better company in. Obviously Costa is in someone?s back pocket.
December 2021 by Jayne Traub
Always good
November 2021 by Tudorita Nicola
The best coffee...ever
November 2021 by Kevin Sayer
Always good to ho and get a Costa coffee. Always nice smiles and good sence of humour. Just what we need when in a hospital.
September 2021 by Sarah How
Lovely cup of green tea. Fast service. Happy staff. Very clean.
September 2021 by F6972KJmichaelj
I visited you're Costa today 11/9/21 about 1 hour ago and the manager of the store was very rude and abrupt,Gentleman in front of us whose 13yr old daughter was fighting for her life in Addenbrookes was spoken to like a piece of dirt. No compassion at all. As was my sister in law and myself spoken to like that DISGUSTING AND NEEDS TO BE ADDRESSED. HOSPITAL IS A PLACE FOR COMPASSION AND HELP AND UNDERSTANDING
August 2021 by William. Hiscott.
Up to usual standard staff were ok nowhere to relax. Sorry the coffee was poor more like watery milk. Not worth the hike from A&E end of this brilliant hospital
August 2021 by Robert Farrow
Make cold tea,slop the milk in
August 2021 by HEWOODSEN
The slowest and worst service ever. Staff moseying about while the queue gets longer, several staff members had to give up to due to ridiculous wait time. Management need to train and organise staff better.
June 2021 by Cesame Interiors
Spent 2 hours in the car to get to A&E.Can't go in. Costa still only take away (why when all other places have opened?). One says, please scan T&T, but when looking for seating another says no. End up throwing sandwich away as nowhere to sit. Not exactly happy that one says you may eat in and another says no. ?
June 2021 by Spressy
Not the welcome you need in hospital. I didn?t realise that asking for a coffee was so unreasonable. And don?t dare ask any questions....... the problem is there is nowhere else to go so ?entrapment?
