March 2024 by Pauline Whitcomb
I visited yesterday for my friend's 70th birthday treat. Emma was amazing so friendly & helpful. She understood what I was looking for & took the time to explain the products benefits too. She made me feel so comfortable and relaxed. I loved the look & having never used CT came away with a few products and have since purchased more from the website. Thank you for a great consultation Emma, I'll be back for more inspiration for my sons wedding soon.
March 2024 by Alice Atay
Freya was so polite and extremely helpful with colour matching. Although I didn?t buy in store today but rather online , her customer service was excellent and I will definitely return as a result! Thank you!
February 2024 by Grace Brownfield
Visited to help choose make up for my wedding and Marta couldn?t have been more helpful. She really understood what I wanted and took time to explain everything so I can recreate the look on the day. Highly recommend!
February 2024 by Kay Sonnex
The magic team were extremely friendly, knowledgeable and made our experience fun. Would highly recommend a visit and the products are wonderful
February 2024 by Emma Vogelmann
Went to CT today for a complete refresh on my makeup routine. Lizzy was so so helpful and really lovely. She spent so much time letting me try things and get the look I was after.
February 2024 by Sheila K
Isabelle was patient, kind and helpful finding the correct colour for my fair older skin. Great service
January 2024 by Harriet Firth
Got gifted a 30min beauty consultation with the lovely Isabella. She was so helpful at recommending the right products for my skin tone and features. 5-star professional service.
January 2024 by Donna Baker-smith
Brilliant experience, Freya was lovely and i got some amazing products to use. Thank you
December 2023 by Halle May
Freya at the Charlotte Tilbury counter was great today! She matched my foundation perfectly to my skin, advised me on additional makeup products but never pushed me to buy. I could only afford the minimum today but added lots of products to my Christmas wish list! Freya was kind and friendly. I will definitely be going back to see her again for more Charlotte Tilbury makeup advice. She was fantastic!
December 2023 by Reem Al-Shaikh
Had a 1:1 make up lesson with Freya cannot recommend her enough. So perfect, bespoke to what would work for me, really fun, totally recommend the service and lovely Freya.
December 2023 by Molly Rose Winter
I had a lovely sales assistant Lauren, she was so kind and helpful. Really happy with my products and the customer service was amazing!
November 2023 by Jaspreet Singh
I?ve always wanted to try Charlotte Tilbury products but wasn?t quite sure where to start. Abby (or Abi I apologize!) was an absolute sweetheart and took her time explaining all the products and what I might be interested in. It was super helpful as I tend to get quite shy asking for help sometimes. She was so patient and such a kind soul and made my face look so pretty and glowy, all while explaining the benefits of each product. I walked away with confidence and with a lot of new things to try out!
October 2023 by Franks
I was helped by this lovely woman named Emma who gave me so many tips and basically helped me get ready for my night out after not feeling very confident before going in. Amazing attentive service, I?m definitely going to go back :)
August 2023 by Deborah Harley
I had an appointment today with my Mum in prep for my Sons upcoming wedding. Not really wanting an ? over made up look ? Freya listened to me and explained absolutely everything to me about cleansing routines and the benefit of all the products she chose. Freya explained how to apply/remove products and I even got a cheeky little face massage with the applications, her knowledge is amazing and made me feel so comfortable. I will definitely return to carry on building up my Charlotte Tilbury collection. Huge thanks to Freya for making me look amazing and for the laughs we had during such a relaxing and informative session.
August 2023 by Priya Pankhania
Took my mum in to get some make up ready for my sister's wedding. Freya was unbelievably helpful and really took time and care in explaining the products, how to apply and the benefits of them. There was no pressure to buy any of it and mum left feeling beautiful. Excellent products, excellent customer service.
