February 2024 by Charlie May
Poor communication and customer service. We will not be using them again
December 2023 by Al Eggs
Vanessa and Jordan were extremely supportive in our hunt for the right engagement ring. After a period of deliberation, throughout which they were very patient, we finally settled on a beautiful diamond which was subsequently sent off to be re-set. Their guidance and consultation throughout was invaluable in our decision making process, and we would highly recommend their services.
August 2023 by The D&D nerd
Amazing staff and even more amazing jewelry!
June 2023 by Sarah Cornell
We looked at a lot of rings when we got engaged and none of them felt right and we felt the staff were pushing rings on us but not here! The staff are so welcoming, especially Vanessa and she helped us make our decision. We were so happy we went back to see if they could help me decide about a wedding band. My Mum had given me my Nan's wedding band and Vanessa had a wonderful idea to make it my own and even came up with a plan on how to surprise me with it once it was ready. I wouldn't go to another jewelers now!
May 2023 by G Walters
We had a lovely experience with the staff here - such a friendly family-run business, running a coronation-themed quiz and giving champagne to us for answering, which was so generous. It was an amazing shop with the loveliest staff
May 2023 by Keiran Peyton
lovely staff, very warm and pleasant experience all round
April 2023 by Helena Rogers
I went into this jewellers to inquire about getting our wedding rings engraved. The woman who served us was extremely unpleasant, condescending and patronising. She told us that one of our rings was badly made and would need repair, she told me that our rings were not handmade - even though I had them made by a wonderful designer who took us through the whole HANDMAKING process. The woman in this shop didn't know what she was talking about and was very rude in giving us her incorrect and unsolicited advice. Furthermore she quoted us over £600 for the engraving we were asking about. The next jewellers we visited offered the same service for less than £250.I just cannot express how badly this woman came across. My partner and I laughed out of disbelief at her rudeness on leaving the shop. The experience was horrible, and was really upsetting, on what was supposed to be a lovely day organising exciting bits for our upcoming wedding. Just avoid. There is a wonderful jewellers twenty seconds walk up the road - go there instead!
February 2023 by Liz Wallace
excellent
February 2023 by Luke Wallace
Amazing service! Vanessa at Catherine Jones of Cambridge, went above and beyond helping me to get the perfect engagement ring, she guided me through the whole process and took on board any wishes or concerns that I had. She always made me feel comfortable and never pressured me to make an rash decisions. To top it all they were able to turn it around so quickly! Couldn't ask for a better experience.
October 2022 by Eli S
Great service by Christian!
October 2022 by Ann Roberts
I had a very unpleasant experience at Catherine Jones recently. A lovely helpful assistant was serving me. I had selected 2 pendant necklaces from the window and whilst I was trying on the second one the first was removed from the assistant?s tray to show to another customer by I believe the manager. The other customer bought it. I felt very upset to be treated in this way. I have bought a few items of jewellery from them in the past but won?t in the future.
October 2021 by Roger Stearn
The place to go for expertise and a good customer relationship. Thank you Vanessa for changing the necklace!
October 2021 by Frances Heale
Really unpleasant experience. The beautiful rings in their window display made me want to go inside and browse for a birthday gift. However, I was met by some really condescending members of staff who were really quite unpleasant about the fact I was carrying a beverage and after having been in the store for some time they then insisted on taking my temperature (quite an odd process, as it makes sense to do this on the door before someone enters?). Quite disappointing customer service, as it takes nothing to be welcoming - I hope this was a one off!
October 2020 by Barnaby Hart
Friendly helpful staff and unique jewellery from interesting designers.
October 2020 by Nicola Davey
excellent service, my fiance said he couldn't fault their service and help in choosing the correct ring and they have resized it for free and were outstanding throughout the whole process we can't thank them enough