March 2024 by Rhiann H
We had a half-day spa experience on a Sunday for £100 involving a 30 minute spa treatment and use of the facilities. In reality, this is not a spa, it has the look and feel of an average leisure centre (nothing like the photos online). The changing rooms are very basic. The pool, hot tub, steam room, sauna are not luxurious at all and would barely classify as 3 star. The spa treatments we had were excellent but the rest of the experience was disappointing and not worth the money.
March 2024 by Joelle T
The staff members, from reception to dining, were friendly but completely untrained and inept in customer service.Example: when we arrived early and asked to check in, we were told we were too early. There was no nicety in the receptionist?s manner. The system was completely shut until 3 pm, so you couldn?t to do anything before that: no form-filling, no paying for the dogs. Not good enough for this type of hotel.At the bar-area restaurant there was haphazard table service. We had to keep asking for cutlery, serviettes, etc. Although the food was good, the service was like Faulty Towers!Another example: between 10:30 and 11:30, it wasn?t possible to get coffee because there was no staff available.The property itself is tired, and cleanliness was not where it should be. When I told reception that our room was clean but hadn?t been vacuumed, there was very little response.The spa was similarly average. The flotation treatment was relaxing (it felt like lying still in an inflated hammock with an eye pillow on) but there was next to no massage, so I felt the description was misleading. When this was raised, there was no answer from staff.The people who work at this hotel all seem apathetic, like they?re just barely coping, and the lack of management can really be felt.
March 2024 by Sebastian Rola
Rooms: Modern and stylish rooms with well kept space
March 2024 by Arielle Johnson
Rooms are really nice especially the mill room. Attended for a meeting. Love the vintage
March 2024 by H Scott
A wonderful wedding at Quy Mill. Lovely spa with pool,jacuzzi ect. Well equipped gym. Staff are super friendly and helpful. The "triple dipped chips" are the best! Thank you Quy Mill. My family had a awesome time. See you again soon :)
March 2024 by Janet Brown
Staff were marvellous ?
March 2024 by Sally Onley
Stayed here for 1 night with friends. I was a bit wary after seeing some reviews for this hotel, but I'm pleased to say it was lovely. The receptionist was very helpful and friendly when we checked in. We were a bit early but she went and checked if our rooms were ready. The reception area is clean and inviting. The room was lovely and clean. A big bed with crisp white sheets. A good bathroom with a walk in shower, plenty of towels and toiletries. The shower was lovely and powerful. Good comfortable chairs and a decent sized tv. The only thing was the window frame had mould on it, but the room didn't smell damp and certainly didn't affect our stay.We went out for our evening meal but came back to the bar afterwards. The barman was very friendly and the bar area was full of comfortable chairs and sofas. Then back to the room for a good night's sleep. As for breakfast it was delicious. I had waffles and bacon. Yum! Plenty of choice for everyone, both hot and cold options. All in all a very pleasant stay. I'd definitely recommend.
February 2024 by philip appiah
The hotel is situated in a good position close to Cambridge surrounded by some beautiful countryside the room was nice and warm although there was a problem with our sink that didn't get resolved in a 3 days we were there full stop the breakfast in the morning was lovely a big thanks to the chef and staff and also the spa facilities are very goodRooms: Clean and warmNearby activities: Very close to Cambridge town centre
February 2024 by Bev Gotobed
We didn't stay at hotel but had an evening meal. The duck leg starter was very poor. Couldn't find any duck!! The lamb wasn't hot although the steaks were good. The service charge was over £30 which we were not happy about and the waitress said she couldn't remove it. We will definately not eat there again.
February 2024 by John GOTOBED
Food & drinks: Very overpriced and food was very disappointing ?
February 2024 by Sheila Potter
Afternoon tea. Big let down. 3pm booking. Tea arrived then food at 4.15It's not inspiring. Boring. No atmosphere.The hotel needs updating.Staff tried very hard, but I believe short staffed
February 2024 by Mark Martin
WARNING ?? AVOID?? firstly must say the room was lovely, clean and a beautiful design very cozy. Unfortunately the breakfast service was atrocious. Wrong order and cold. Also no milk and became a joke amongst other guest as everyone was pitching in to find some milk and serve ourselves. The continental was empty and that was only halfway through breakfast. Did ask at reception but they made it clear it wasn?t there department. Paid a considerable amount for breakfast and didn?t get a breakfast and did mention this at check out but they refused to cancel a charge for something we didn?t receive as they stipulated they would charge the card booked with.Spa facilities were out of order at the time of our stay which was not mentioned prior to booking or arrivingSTRONG WARNING TO AVOID THIS PLACEBut not Cambridge. Lovely place great area and nice places to visit. Just not this one unfortunately ??
January 2024 by Gill Entwistle
I enjoyed my stay at Quy Mill. Breakfast was good. I'd like more veggie options maybe? I loved the fruit salad, yoghurt and honey. Lovely poached eggs!Our room was really nice and big and the bathroom was big too and we were close to the pool. I loved that we had our own Christmas tree. I would have liked a chest of drawers to put clothes in.The pool and jacuzzi are lovely. It is excellent that you are provided towels. We enjoyed the sauna and steam too.In the evenings we sat in the bar area and enjoyed food and drinks and played games. It was nice and the staff were very attentive.On the second morning the breakfast was short staffed but everyone pulled together and we all had a good breakfast.Location wise it's a short drive to Cambridge. We parked for £7 for the day with the rotary car park.
January 2024 by Brendon Nicholl
Beautiful location near enough to the town centre and airport. There are areas that could do with refurbishment but overall the hotel and spa is a lovely place to relax and connect. The service was great and the food was decent too.
January 2024 by S F
A lovely stay which was ruined by our breakfast experience. 10 mins to get a table because no one was available to clear them. 10 mins to get a menu. 30 mins to get the order itself. Not much food choice left even though we booked a table for 9am. Even if it were short staffed, the management of this could have been so much better. We have children so waiting for 1 hour was a terrible experience as they were hungry. 1/10 for breakfast. 10/10 for the spa though, it was the highlight.
