March 2024 by Reiss Browning
Said I looked lost. Wasn?t helpful. Over a week wait for someone to look at a possible punctured tyre. Avoid.
March 2024 by Adina Git
They called me to reschedule half an hour before the time initially agreed, and I had to return back home. The feedback from the MOT was very harsh, saying that the tree air freshener obstructed my view. They charged me for a failed MOT on top of the MOT charge... and the list can go on. I'm sorry to be so negative, but it was not a good experience.
March 2024 by Ben Miller
This garage meets the needs of its customers. No pretence, no fluff just good honest work.
March 2024 by Debbie Brooks
Very rude, no customer service, my advice would be go somewhere else.
February 2024 by Happy Branches
I had my Audi A3 booked in for new wheels and brake pads and discs (rear & front) on Friday 26th of Jan. That morning I got a migraine and couldn't drive my car in. I called and Brian was so friendly and helpful and rescheduled me in for Monday 29th of Jan, as i was concerned and needed my car sorted asap. Today I collected my car and was amazed at the customer service Brian gave me. There had been a lot of issues with my brakes (because another mechanic had done a quick fix-it job and made the issue worse). Brian went above the call of duty and has sorted everything out and also explained exactly what had happened. His time and quality of customer service is really appreciated! Due to Brian's manner and helpfulness i have now decided to bring my car to him for its next full service. You have gained a new client in me, due to Brian. I hope that ATS appreciates and rewards a worker like Brian, you are lucky to have him! Best Regards, Carolina
January 2024 by Po WG
My car was serviced with the wrong oil. Very unprofessional!
December 2023 by Ashley Marshall
Great friendly service after a roadside flat left me stuck and under time pressure, had the tyre in stock and was all done within 30 minutes?
November 2023 by Simone Ledda
Highly professional, always friendly and on time. You're my trusted mechanic!Been servicing my car here for the past 2 years. Had full services done, MOT and spark plugs changed.Allright every time
October 2023 by Noo Noo
If awards for incompetence could be given then this place would win.3 appointments, 1st cancelled and then turned up for the next 2 to find the place completely closed with no notice or explanation.Called central office and got no apology or explanation.It?s an absolute shower.If it hadn?t been paid for via Groupon then I?d have given up 1st time.Avoid unless you?re looking for a bunch of clowns??if they?re even there.
October 2023 by Charlotte Heeley
Awful service, they cancelled my MOT the morning of and didn't text/email/leave a message. When I called them back multiple times, no one picked up. Luckily St Andrews Rd garage were able to help me out last minute.
September 2023 by Sam Cordingley
Booked an appointment on line. Received confirmation and a reminder text the day before. Turned up on the day to find the place closed. Wasted my time and fuel.
July 2023 by Michael Trewick
Disappointing booked to get my Air Con recharged today and they weren?t even open.I?ve raised a complaint under ref 569714220 but you are yet to respond despite stating you?d reply within seven days.
June 2023 by Mark Myhill
Still waiting for a call back weeks after I called in for a price on some tyres for my motorhome. ?? I have called and left messages since but still no one gets gets back to me --- JUST TELL ME YOU DON'T WANT TO OR CANT DO THE JOB AND NOT WASTE PEOPLES TIME PLEASE!!!
March 2023 by Richard Menary
Was told they would ring when the vehicle was ready. Only took 10 attempts to get through at 4.20 to be told it has been ready age's.
March 2023 by Stuart Shaw
The words 'Customer Service' are not in this teams vocabulary.Made an MOT booking with their central office but on arrival told it wasn't in their system so they couldn't help. I was told that the central team are 'useless' and its 'always happening'.No word of an apology.As I left, they did implore me to 'have a nice day'. I guess that makes it all right then!!Can't see me returning to this, or any other ATS branch.------------------Update: Following the reponse from ATS I've submitted a more detailed complaint to their customer services team.2nd Update: So 2 weeks on and still no response to the complaint submitted to their CS team!
