September 2025 by Philip Sagar
Helpful knowledgeable staff
September 2025 by Rish NY
Would give 0 stars if there was an option! Gave my Iphone for repair here 2 weeks ago. No update or information regarding the repair even after calling apple support multiple times and going to the store as well. Still haven't received the phone! The worst experience and would never go again.
August 2025 by J Rogers
I purchased a MacBook Pro a year ago and traded in a MacBook air. I was assured by the tech team that it would be much better for my usage. I constantly run out of memory, experience freezing and what not.
How did I not experience this with a lower spec model?
Now, my only option is to get an even better model and lose more money.
August 2025 by Chris Roberts
I have just been on the phone for 14 /15 mins and a total waste of time. Their technical help was a waste of time.
August 2025 by Jack W Harding
Genius bar Jamie was great: listened well, was clear, and went the extra mile to sort the issue I came in with. Thanks a lot!
July 2025 by Gareth Clark
Very helpful
July 2025 by poorya shaghaghi
I recently moved from Australia to the UK and needed to change the region settings on my Apple account. Unfortunately, if you have an existing subscription, it?s not possible to change the region directly?you must either visit an Apple Store or contact Apple Technical Support. Attempting to update the region using a UK credit card results in an error. You can only change the system language, not the full region settings, which means you?re unable to download apps from the UK App Store.
I booked an appointment at the Apple Store in Cambridge, but the experience was extremely disappointing. The staff member I spoke with was dismissive, unhelpful, and lacked basic knowledge about the process. He spoke in an unprofessional, laid-back manner that made it feel more like dealing with an uninterested teenager than a trained Apple representative. It was frustrating to see someone so unqualified handling customer queries.
Ultimately, I had to spend over two hours on the phone with Apple Support to resolve the issue. The in-store service was deeply unsatisfactory, and the store itself seemed poorly organised. Based on this experience, I would give less than one star if I could. Very poor customer service.
July 2025 by Gabriel Duarte
Got my iPhone stolen and when I went to the store to use my apple care, they were so nice and so helpful and they even gave me a good discount on a new phone. The assistance from apple is amazing
July 2025 by Sam Musgrave
Exceptional service provided by Georgi, highly recommend.
July 2025 by Marcius Bested
A tech addicts alladins cave,futuristic is an understatement.
Almost converted over from Samsung.
July 2025 by ozlem mucize
I had an issue with my MacBook, Apple Grand Arcade helped me throughout the process. Freddie was very knowledgable, supportive, and solution-oriented and Shaun perfectly fixed the issue! I received exceptional customer care and support. Thank you very much to the team!
June 2025 by Gary H
£50 for a silicon phone case that only lasts 5 months. Don?t bother, they won?t replace their poor quality products as ?damage? due to poor quality isn?t covered under warranty.
June 2025 by Ziggy Twine
Refused to honour warranty for an apple purchased accessory.
June 2025 by Striding Cloud
Anything ???
June 2025 by Thomas Musie
I want to preface this by highlighting that I never usually post Google Reviews, but the exceptional service provided by Jose from start to finish certainly warrants an exception. Jose was friendly, understanding and offered great insight into the products which made for a convenient and helpful visit to the Apple Store.
