March 2022 by Martine
DO NOT USE THIS COMPANY!!!!ABSOLUTE NIGHTMAREThey don't take payment when money is there.and then charge you late payment fees.I have been lucky enough to get out of this loan.But I'm still receiving emails, text messages saying payment failed?Trading standards need to shut these loan predator's down ASAP!!!
February 2022 by Neneh Saine
I can't have access to my online account, the call handler told me to be calling them for my balance what worse company
January 2022 by Sam Holmes
Absolute vampires, this company HARASS you so badly it's disgusting. Trust Two, more like trust poo. I AM GLAD THIS COMPANY ARE NOT GIVING OUT ANYMORE LOANS!!!!!!!!!!!!!!
September 2021 by mark easey
Waiting for refund a total joke,told me i would get it same day 3rd day waiting,now got to wait till monday to call them again,nothing but hasles,they never listen.
March 2021 by Danielle Swainston
DONT DO IT!!! Absolute nightmare company to deal with. I?m two months off from paying back my loan and I honestly can?t wait to be done with it, there?s been months the payment hasn?t been taken from my bank despite the funds being there and they?ve harassed my guarantor for it without contacting me and then charged me late fees despite the fact the money was sat in my account waiting for them to take it...when I contacted them about it I got the response ?sorry there was a fault on our end but because the payment is late we still have to charge the late fees? Then there was a month where I had to pay them a few days late I rang them in advance to tell them that they said it was fine then harassed my guarantor again for the money! The communication between the team is clearly an absolute joke!
March 2021 by Alan Honeyman
Awful company. Don't go anywhere near. I was a guarantor for a friend and was hounded for payments in arrears when an arrangement was already made to defer the payment. In the last 5 days I've received 2 calls per day stating the account is in arrears and requires payment, even though numerous conversations have been had stating that the account has no outstanding payments and that it had actually been overpaid by £145. Staff are utterly useless and either do not make notes on accounts or are incapable of checking notes before making phone calls.
March 2021 by Honor The 15th
Dont bother applying if you're on furlough because they wont accept you. So I just spent ages filling details out and calling them for them to tell me this. I dont know why they dont just put this information straight on their website before you apply to save you time. Only reason they got 3 stars is because they were very nice on the phone.
March 2021 by Dave Trinder
Absolute disgrace of a company in terms of post payout customer service, they simply don't follow any notes that they themselves put on file, they harass your guarantor before even contacting yourself to discuss the circumstances, and show a degree of professional incompetence that I have never seen in my life. If you value your relationship with your guarantor, then this company is not one you want to deal with.
September 2020 by Steve Hills
Trusttwo helped me through the process as a guarantor with clarity and patience. They kept me appraised of progress throughout and took time to ensure that the loan I was guaranteeing is the right one and affordable from the borrowers perspective. They also made sure I understand the circumstances that would lead to me making repayments on behalf of the borrower and that these are affordable from my perspective, should the need arise.
September 2020 by steven oneill
Once the loan was accepted, there was a fairly fast payout. Ive had to contact this company concerning my payments a number of times, and it has taken forever for somone to answer the phone. Once this loan is paid, i will never use this company again.Customer services communication is terrible
July 2020 by Ei D.
Worst lending company ever. I borrowed 2000GBP for 2 years and totally paid 12000GBP ..IS it a joke? Customer service is from India or Pakistan and you can't understand even a word what you are saying, of course, if you reach them at all ...average waiting time on the phone is 60 min in my experience.I m now suing them and hopefully will get my money back... TrustTwo: Guarantor Loans from £500 to £10000 - and pay back 10x the amount!!! Modern slavery
