July 2025 by Deryck Lamb
Nothing like some gome cooked cuisine. Food was authentic and tasted great
Could do with some TLC around the building and a fresh lick of paint, but the service was excellent and will likely come again
July 2025 by Tracey Grainger
Delicious food, fast services but not busy enough. More people need to go out for dinner
July 2025 by nomusa muhlwa
Amazing service and food. Speechless. Exceptional
June 2025 by Taahir
Unfortunately, my experience with Braai Shack at a fundraising event this weekend was terrible.
While I understand that the event was busy and the stall was under pressure as there was no other food vendors, this does not excuse the rude and unprofessional customer service we encountered.
Professionalism is key. If you?re going to operate in such a capacity, you need to be prepared with the facilities and systems to manage the crowds fairly and efficiently.
Food aside, the way customers are treated leaves a lasting impression and sadly, this one was not a good look for Braai Shack.
June 2025 by Tyra
I recently attended a fundraising event that featured a food stall from the Braai Shack which unfortunately left a lot to be desired. While I understand that events like this can get quite busy, the customer service at this stall was disappointingly rude.
When I approached the counter, I was met with unfriendly attitudes from the staff. Adding to the frustration, I was falsely accused of taking food when I had been waiting in line and they would be the ones giving out the orders. This confrontational approach was not only Very unprofessional but also made the atmosphere tense for everyone around.
It's disappointing when a business, especially one focused on serving the community, fails to uphold basic standards of customer service. Just because the staff and I share a cultural background doesn't excuse the rudeness exhibited during my visit. If they intend to run a successful food stall, they must improve their facilities and training to better handle crowd situations and offer respectful engagement with customers.
As the only food stall at the event, they had a unique opportunity to shine and help foster a positive environment, yet they fell short. I sincerely hope that they take this feedback to heart and work towards a more professional approach in the future.
June 2025 by Jim Plester
We were excited to find this little gem of South African cuisine, and it didn't disappoint.. highly recommended.
June 2025 by Ian Collenette
This place is awesome. The food, the staff, the decor everything waa awesome. Highly recommend the Bunny Chow and booking your table.
May 2025 by zivai chinhamo
Great Members of Staff
May 2025 by shane barber
We got in and was told we had a 2 hour slot, as my friend and I don't see each other much because of our jobs, we like to relax and eat, not much chance when we kept looking at our watches. Didn't have afters as we didn't want to overrun our time limit. Can't say I would recommend this place to others and it's a shame. Would like to have tried some of the other meals on the menu.
May 2025 by Simba jingo
Pagen and kaitlyn did great service
May 2025 by Luke Arnold
Amazing food, great service and lovely staff!
We called up in advance to see if they could reserve a nice spot for us for our date night and we were absolutely chuffed with it!
A particular thanks to Kaitlyn and Pagen for a lovely evening. Thank you!
May 2025 by Bri Matemura
I visited and sat down at one of the tables. Unfortunately, the service from the waitress, whom I believe is named Johanne (light-skinned with glasses), was quite poor. She approached with no greeting or smile?just a blunt ?What do you want to eat?? I asked for a menu, which she brought, then returned to the counter. Instead of walking over to take my order, she shouted it from behind the till, which felt unprofessional and off-putting.
I almost left at that point but decided to give it a chance. I?m glad I did because the food was actually very good. The chef personally brought my meal with a warm smile, which made a big difference and was a refreshing contrast to the earlier service.
It?s a great place with potential, but they really need to work on customer service?especially first impressions. A little kindness and professionalism would go a long way
May 2025 by Sammy
Excellent food with great music and excellent service. This was so good we went back within a few days, and it was even better. This will be my new go-to. Highly recommend ??
May 2025 by Kevin Edwards
Great unique place
May 2025 by Michael Webb
Don't bother ordering for delivery so far our order is 1.5 hours late, what a joke ?
