Not using DHL again. Was in the store, asked for instructions to send a parcel to Europe. They had no idea, and when I tried to figure it out I went back with the parcel, all stickers and documentation, and they didn't want to take my parcel!! So I opted for different service user
From DHL Express Service Point (WHSmith Princes Risborough)
DHL’s fast and secure worldwide delivery service available at 1,200 locations nationwide. UK & international delivery. No account required, simple pricing based on 7 free DHL envelope and box sizes. Free tracking and signature on delivery (where available).