January 2024 by Yellow Chellow
So. I don?t understand why these people who work here are not fired . Reading the reviews I?ve seen its more negative than positive most shared the same experience as me. Firstly the one with the spiked hair my husband heard her colleague call her Tina is disgusting at her job. She treated customers as if we were commiting a crime . She racially profiled my daughter and then slagged her off when we went . She told me to move in such a disgusting manor . She is supposed to be serving me with excellent customer service . We went and complained and her manager said that she was going to back up her employee I just find it all disgusting seriously. Don?t visit here and will never come back again !
December 2023 by Gav Ferguson
Shocking customer service. Poor quality products and extremely rude staff! Owners clearly need to look into this before they have no business to look in to! Certainly won't bother with this place in the future. Remember your business is only as good as the staff running it!
November 2023 by Mason Grey
I don?t normally leave any reviews, especially a bad one, but I feel compelled this time. I had a very horrible experience trying to exchange a faulty pendant that I bought online at the Milton Keynes branch, one staff with black spiky hair with glasses was extremely unprofessional in dealing with me, she made me feel like I had done a crime by coming to the store for an exchange. I end up leaving without exchanging it.Looks like this is not an isolated case either, there seem to be other complaints of customers facing similar experiences with this particular staff. Whoever is in charge of training staff for customer service, might wanna put this particular member of staff on a few more courses to teach them how to deal with customers.
October 2023 by Maddison Bloomfield
Shocking customer service.Went there at 4:15pm on 15/10/23 and the shutters where closed after researching the closing time . The site reading 4:30pm . Me and my partner had noticed a lady in the store so we asked about the shutting times .she was very rude and disrespectful. To tell us they shut at 4:15 so we had informed her of the site saying 4:30 of which then she changed her previous answer. Whoever she was , she had black spiked hair and glasses I am so unimpressed with this.
October 2023 by tom saran
Closed before advertised time 15/10/23 5 customers waiting outside. Please update your hours if they have changed
January 2023 by Arifah
Disgusting customer service
December 2022 by Karen Gardner
Good experience busy store queuing outside and friendly staff member writing down your orders before you join the queue to be served at the counter saving customer waiting times great idea.Lovely store and friendly staff sadly, apart from one staff member with short black spike hair let's the store down! She needs to attend a customer care service course, miserable and I feel she shouldn't be in retail doesn't have the right temperament for the job and doesn't talk to the customers apart from selling items this is every time I've visited the store.Sorry I felt I had to drop a star for this comment otherwise it would have been 5 ? from Karen, Bletchley
September 2022 by Lorna Reid
Disgusting store and customer service. We bought a wedding ring for my partner for our wedding in October. Tried on a ring and we loved it. The size seemed too big which we queried. We were told it fitted fine although we weren't sure. But we were also told the size down they don't do ( yet the size down is available to order online we have since seen!!! ) however we took the ring that day. Got it home and noticed a mark on it, also my partner was adamant it was too big so he tried to return it. They wouldn't refund it and still said they don't have that size available. The woman in store told my partner he was annoying her and didn't want to deal with him anymore. Absolutely shocking behaviour. How rude!!! So now we are stuck with a credit that we don't want to spend with such a disgusting company!!! Not once was it mentioned you cannot return your items for a refund.
April 2022 by Cat
Terrible customer service!Usually love warren james so I went in there with my cousin on 03/04/22. I was telling her how great it was, the lady at the counter was leaning on the counter, not approachable at all but I asked if I could measure my finger for a ring. She scowled at me and in the rudest tone asked if I was actually going to buy something.. I said I wasn't sure yet but the look on my face must have expressed how taken back I was by her rudeness as she quickly said it was covid policy that she couldn't measure my finger unless I was purchasing something.. a stupid policy if that is the case as I don't see how the risk would increase based on whether I purchased something or not, or how difficult it is to sanitise the equipment if necessary ... Anyway me and my cousin left the store immediately.. I didn't want to buy anything after how rude she was, and I don't plan on returning. Sad really as I was a regular customer
March 2022 by Rachele Walsh
The ladies are friendly and chatty.. helpin me with a leavin present.. Very pleased..
February 2022 by Olly Dean
Customer service was awful. The women that served us was very rude, she rolled her eyes at me when I went to find the name of the ring and was really unhelpful and snappy with my girlfriend, we left the store despite wanting to buy a ring as we no longer wanted to support the shop after such poor customer service . Seems to be a common problem with the store upon reading the reviews
December 2021 by Anthony Bolter
always a deal to be had here, well stocked and friendly staff
November 2021 by Ashish Bhatt
Horrible horrible service by a lady on 03/11/21.I wanted to buy few things and I was treated as I have done something horrible to her.I felt like she is forced to serve myself.Never had this bad experience in WJ ever.The lady was full of negativity and rudeness?Hope WJ management do something about it.
January 2021 by Maria Catlin
I bought some hoop earrings yesterday one of my earring is bent and wont close properly
January 2021 by Dave Lee
Helpful staff and good prices.
