March 2024 by Alison Robinson
I rarely write reviews but the service the person I accompanied yesterday for her appointment truly received exceptional service. All the staff were professional and empathetic. Hamza deserve a big shout out for going over and above. Thank you.
March 2024 by MICHAEL TAMKIN
Excellent service and friendly staff make for an enjoyable experience .I?ve been having my eye exams here now on an annual basis for several years and will continue to do so.
March 2024 by Tom Wright
Always really helpful and professional. A big thank you to Annie for being incredibly patient and teaching me to fit contacts!
March 2024 by Denise Hince
Superb service all round, from everyone involved with my eye care. Special praise for Annie, whose friendly but professional manner made my experience a pleasure.
March 2024 by steve swain
Good customer service by the Host and the optician explained everything and was really patient and thorough.No pressure selling when it came to choosing frames.
March 2024 by Amy Stephens
Extremely rude staff! Won't be coming here again!
February 2024 by Julie Feegrade
Very helpful and friendly, I am very happy with their service
February 2024 by Belle
Terrible customer service with a high and mighty male store assistant, who must have something against Older customers.I have always used Vision Express and so has my whole family- but the experience my mother had on the 24th means that Vision Express has lost a whole family of customers.My mother was referred to VisionExpress by her GP as she is now at that age where cataracts is a problem. She went to VisionExpress for assistance and advice, and instead she was left feeling wholly embarrassed by one of the young gentleman who works there.She simply inquired about the Free Eye Tests that can be given to people of her age, and instead of the gentleman to show compassion as cataracts is a very serious issue. He instead proceeded to embarrass her after he told her she has to wait until July and she asked if an exception could be made as her cataracts is getting worse, telling her such nonsense as ?why would the optician WASTE her time with a ?free? test?, that she is ?far too busy for a free test?, as if my mother is any less of a customer just because she?s at that age that means she?s eligible for a free appointment - especially as she has been using them and PAYING for her appointments for years.Additionally, he was rude, condescending and speaking so loudly, he completely embarrassed her, and it seemed like he was intending to as well. I was off in another aisle and I could hear him! She couldn?t get a word in edge ways, didn?t even make any suggestions and completely ignored her concerns- you would think she was only there to get a free eye test and not there because she was RECOMMENDED to go there; his tone just reeked of ageism.Well, he will get old one day and when it?s time for him to be concerned about his eyesight and cataracts, we can only hope he is treated better than how he treated my mother yesterday.I will never use VisionExpress again and I have told all of my family to never go there again.
September 2023 by Nikki Willson
I didn't have to wait to get served. Staff were friendly very helpful and professional. Would definitely recommend
September 2023 by Pawel Szuperski
On my scheduled appointment day, I arrived on time for my 9:55 AM slot. Upon arrival, nobody attended to me, nor was there any guidance provided. After waiting for 25 minutes, with no assistance or updates, I was informed that my appointment had been cancelled. This not only wasted my time but also left me feeling quite frustrated and disappointed with the service.Moreover, I interacted with two of your team members, Karsan and Zara. Their demeanor was far from welcoming or understanding. Their attitude came across as indifferent and, to an extent, rude.NOT RECOMMENDED
September 2023 by Robert Davies
All good thanks and everyone was very helpful
August 2023 by Daniel Sufrin
The appointment with the optician went well I decided to give contacts a try and also ordered 2 pairs of glasses. Unfortunately since then it has gone down hill, it has been almost a month and I am still waiting for my second pair of glasses, when I collected first pair of glasses there were no checks they were fitting correctly and it all felt rushed. It was even worse when I collected my contact lens trial, I was just given the lenses and sent on my way, I had to Google and YouTube how to put them in, they were in such a hurry to get me out they forgot to give me a contact lense case. Sorry vision express but this is not what I expected
August 2023 by ramona corless
I needed to get my eyes checked after coming over from Australia very helpful. Felt very comfortable and at easy. When I feel comfortable with a company I ten to stay with them. So I will now be there regular client. Would highly recommend. Professional and friendly and made you feel at ease.
August 2023 by Philip Jones Agbozo
Excellent professional service. No time wasting. Vision Express at Kingston Milton Keynes.
July 2023 by Louise Moore
I had a very thorough eyesight test and everything was explained to me. The staff were all so friendly and I can?t wait to receive my new glasses
