February 2024 by jomel De Jesus
I had an extremely distressing experience where I was misdiagnosed with cataracts in both eyes. Not only was the news delivered without an ounce of compassion, but it also left me feeling utterly disheartened. If I weren't knowledgeable about healthcare matters myself, I might have blindly followed the recommendation for surgery.
August 2023 by S. L. Amey
Great service and clean premises.Definitely recommended for an eye test plus, they check your hearing too... What?Not a huge selection of glasses but then I wanted something specific.I must add that all the staff were really polite and professional. Super helpful without going over the top.
July 2023 by Valeriu Filip
Everything is ok. The behavior is grade 10+
July 2023 by Graham Ames
I am new to Scrivens and I was delighted with the level of service and professionalism. All of the 4 staff that day were especially polite and very knowledgeable. When it came down to price I actually took their quote for my complex prescription to get a like for like with a bigger cheaper provider and discovered they were similar so I was happy to give Scriven my custom. Highly recommended.
May 2023 by Sharon Weaver
Excellent eye test and service. Staff take the time to get to know their customers and treat everyone as an individual. I will definitely use these opticians in the future.
March 2023 by Ben Plummer
Having moved back to Milton Keynes in 2020 after 15 years away and having an established optician in Croydon where I lived I was wary of using a new optician! Well maybe not new as had used Scrivens in 2003!After an initial visit to the Milton Keynes branch for a quick ?review of frames and service? and a brief chat with Jas, my mind up was made up and the following Friday booked an appointment for the next day with George.Turned up at 11:00 and was greeted professionally by Jas and George and the optician.After the test I was referred to the local eye clinic due to high eyeball pressure.All done professionally and explained.Speaking with Jas I then chose some frames that I had already previewed and she gave me all the necessary info with regards to price and all with a friendly smile and demeanour!So much so that I decided to get a second pair of glasses.With an offer on as well I decided to get frames from another store but no problem! Lens would be done to fit and all would be great!!As I was beginning to like this store at competitive pricing I decided to ask about sunglasses!!No problem said Jas and proceeded to explain all the options!Frame styles didn?t quite match what I was looking for but that was no problem to Jas who explained that I could get get other frames and lenses made to fit!!All in all after spending over £2500 on 4 pairs I honestly would not consider going to any opticians anywhere at all!!Fantastic service and I have to say this to Scrivens Management!!!1. If you don?t offer a customer care award for staff then you need to start doing so!!2. When you do start then give this lady Jas a thought as she is a fantastic example of what exemplifies excellent customer service and a smile and deserves to be recognised!!I like this store so much I may just get another pair of glasses before the summer is out!! Or 2 pairs!!!! ??
March 2023 by Bill Taylor
What a fantastic service from all the staff, Jaz was my main contact who contacted me a week later to make sure all was ok?. My appointment was for a second opinion and to help with diagnosing an eye issue, with their help? found I had a foreign body on my eye, they wrote me a letter which I was able to take to A&E 15 minutes later and get treated. The fact Jaz called me week later just to check all was ok? for me takes customer care to new beautiful level.
February 2023 by Lorena Narcisa
Worst experience ever! Went to boots after 2 days and provided me a prescription, as they said I do not need any glasses , even though I was struggling to see!
February 2023 by Fang Huang
Update in Feb 2023After contacting customer service centre directly I have been given the option to have another frame which should be at the same price as last one. Thank you Akta for suggesting me to sort out with the right department and for helping me choose a new frame and thanks Jas for very patient adjustment upon collection. This time I went for a branded frame hopefully the quality is a lot better than last one.Increased the rating by 3 stars to the two nice ladies and the final solution.Update in Jan 2023:their replacement glasses was broken again after only 6 months. It was broken at the same place at the ear and the prescription glasses connection on the frame as it was broken last time.They cannot give me replacement anymore as their suppliers said it is out of warranty from my original purchase at the end of 2021 although this replacement glasses only lasts for 6 months.I sincerely think the quality from their frame is very bad or the skills of inserting prescription glasses to the frame needs to be improved. For my glasses it feels the prescription glass is too big for the frame therefore after certain time it will damage the frame at the connection point.I have been using glasses over 20 years and never broken any frame at all and I know how to protect my glasses so I really think the quality from Scivens suppliers is unreliable.Now I waste over £300 because they do not replace my just over 1 year glasses so if there is zero star I will definitely put zero. But I still want to thanks for the nice ladies in the store, I understand it is not their fault and as a result they offer 50% off for my next purchase but I don't trust this brand anymore and 50% off is actually their normal sale price so I cannot accept this kind of gesture.Please stay away from Scivens otherwise you may end up going to the shop to repair or replace glasses every couple of month and then result in no glasses after their 1 year warranty.June 2022 review: (5 Star at that time)I purchased my glasses here and the frame's broken for no reason after 2 months. Scrivens very nicely helped me to reach the manufacturer and after testing I've been given a new one very quickly. They got the prescription or whatever wrong so I feel very dizzy and Jas sent back to the manufacturer immediately to check and re-do everything. Upon my collection today Jas was very patient and nice to re-fit the glasses for me. In my previous experience, most other high street opticians' staff won't be able to fit with my nose properly but at Scrivens, Jas was really professional in finding the right way to make it work.
October 2022 by Mary Beharry
I had an EYE test at Scrivens opticians Milton Keynes in December 2021 I got my glasses which were unusable so Scrivens kindle RE MADE them adjusting distance erc. it has NOT Helped i am still unable to use them i cannot see in the distance or clearly I fear my next visit to my Consultant Opthalmologist as i shall be unable to read the eye Chart I am not happy with my glasses and often must resort to using my OLD Glasses Mrs Shah and other staff were very kind but it was a total waste of money !Yours, Mary BEHARRY
October 2022 by Bulan 27
After two weeks waiting for glasses, they're calling me and saying I have to wait another week... and the stupid thing, they are asking you to pay first. Thanks for the worst service.
October 2022 by Paul John East
superb staff and service
October 2022 by Cristian Matei
I am very satisfied with the employees there, they welcome you warmly and are very professional and kind, they help you to have the best option for your eyes. thank you very much for your help to Mrs. Jas for the help given every time and the whole team there. A request would be nice and beneficial if the box for the glasses would change, the one you have is not at all practical and the aesthetics are plastic, so it does not provide any protection to the glasses.
October 2022 by Lisa Dailey
I?ve had consistently great service from Scrivens staff for my whole family?s eye care needs. Customer service is superb and I now recommend Scrivens to my friends because of this. Highly recommended if you want an optician who really wants to make sure you are looked after.
October 2021 by Diva's Creation Shah
Visited scrivens on 4th June as a walk in customer with family. We been served by Charlotte and she helped us out to find designer frames for all 3 of us. She also looked after about cleanliness and sanitising. Even though shops closing time was 17:30, but she continued serving us till 17:40 that shows great effort from her side towards customer. I am sure she is one of your great asset to the company. Thanks a lot Charlotte, you were fantastic!
