Waited 20 minutes in a long queue for customer service to make a return at the tobacco desk. No dedicated customer service desk as it was closed months ago and only 1 staff member at the desk. You would think when a big queue develops the staff would call for assistance to reduce waiting time but no.
Sainsbury’s is one of the largest supermarket chains in the UK, providing everything from groceries and clothing to homewares, electricals and much more. Our goal has always been to become one of the most trusted retailers in the UK, where people love to work and shop.
