December 2023 by Yvonne Beacall
Went to Post office in the morning on a SATURDAY to be told by an abrupt assistant that it was closed till 2pm. Went back up after 2pm to a queue of people, paid for my parcel. Enquired when it would be picked up by Royal Mail was told they had already picked up that morning so my parcel will be sitting there over the Xmas period till Wednesday. This post office has gone downhill so much from 2 lovely ladies serving from 2 kiosks who were part of the community for years. Luckily 1 of the ladies is still there and that instils confidence as the other staff don't have a clue.
December 2023 by Magdalena Wójcik
Amazon Counter returns are not serviced there, even if they appears on the official Amazon's list. I have been told that since they changed to the Marks&Spencer (back in September) they do not have a system to process these parcels!
October 2023 by Paul Harewell
Speed service
July 2023 by Ruslan Rasa
Closed on Sunday
April 2023 by Lewis Burt
Absolutely useless! came in around 9PM last few times to be told they now close earlier so today wen down at 8PM to be told that they?re now allowed to ?close an hour earlier? so now that?s two hours earlier than their stated online hours. Everytime you go in there they?re closed earlier and earlier despite it saying 10PM still online. Staff are straight up rude about this also. Shambles.
April 2023 by Ionela Tuica
Opening hours are not real.went to collect a parcel around 7pm and was closed.On the website saying taht the closing our are at 10PmWaste my timePlease update Opening hours
March 2023 by Rachael Blackburn
Meant to be open. Rude lady on the till told me it's closed and they have taken the cash out. What's the point on a post office open till late if they are not open?
January 2023 by David Mills
Good service
June 2022 by sharon fraser
My husband went to Whaddon Way post office to return a parcel to Amazon.He was told the lady that deals with the post office was filling the freezer and would not be opening the post office counter for another hour it should be open 6am till 10 pm.Returned an hour later and it was still closed she was still filling the freezer.I walked down to the freezer where she was still filling up and had to ask her if she would take the parcel which she reluctantly did which only took 2 minutes.I can understand why the company went into receivership when they have employees like that.Appalling service it seems more important to fill a freezer than serve a customer.
June 2022 by wayne wellard
Great service staff very friendly and helpful and easy to use
March 2022 by wendy Woo
If I could give ZERO stars for this place I would! Absolutely appalling service since it was taken over by new Post office staff. The previous owners who ran it for years were absolutely wonderful and were polite, professional, well organised and hard working. Went to collect a parcel from here today after receiving an email from The Royal Mail to say it was ready for collection. I queued for 20 mins and when I eventually got to the counter and showed the lady my QR code, she looked at me puzzled as if to say "what am I supposed to do with that!". I had already said I was collecting a parcel, and she huffed and puffed before reluctantly going out to the back of the store to find it. She returned about 5 minutes later to say it wasn't there and basically that was that. I said it had to be there because I had an email from the Royal Mail, and she just shrugged. I left the store and sat in my car to make sure I had read the email and tracking of the order correctly - which I had. So I returned to the store and waited in the queue for a further 10 minutes. Eventually I asked the other lady who was serving at the 'goods' counter if she could kindly have a look for me being as there were no customers in her queue. She kindly went out the back and returned with my parcel!!!!!!! I said to the post office lady that she should have looked harder and an apology would be nice. She did half-heartedly then say 'sorry' but only because I asked her to! This store - especially the post office service was brilliant for approximately 24 years with the previous owners running it professionally. I will NEVER EVER use this store or Post office again in my life. Customer service doesn't appear to exist these days - what a sad world we live in!
January 2022 by S. L. Amey
Easy.... In-out-done!.... Polite staff.
January 2022 by kerry knight
Went to collect a parcel and got told to come back later. The lady was huffing and stressed. Looked at the pile of parcels and put her head in hands. Total mess of a place. Will try again tomorrow. Never going to collect from there again. Was terrible.
September 2021 by P D
Went in at 2120 to drop off pre payed parcels and the sales person said she had closed the till and huffed and puffed about the time when they are open until 2200! She then messed it up and did not give me four proof of postage receipts.
August 2021 by Boktah Bizino
My local and always able to take parcels after 8pm. If you want somewhere quiet and quick to drop off prepaid postage, and get proof of postage, this place very much ticks the box. They also often come out to look after my dog whilst I'm in the store, which is a huge bonus for me!
