August 2023 by Natalie Hopkins
Great bank
October 2022 by leila henderson
Sue was covering in the MK branch when i saw her at the beginning of September. She was very friendly, welcoming and quickly realised that the Letchworth branch hadn't dealt with my request properly for over 2 months and couldn't apologise enough on their behalf. She explained that she was only covering in MK but would personally take my case back to her own branch in Stony Stratford to make sure that it would complete this time. She then followed up with her promise of giving me a call with an update and fully resolved my issue in less than a week it's such a relief to have found someone who follows through with their word. If only Sue had been in the Letchworth branch in June. She clearly goes above and beyond her job role and is passionate and caring about giving exceptional customer service. I cannot thank her enough and hope she gets the recognition that she deserves as she is a great asset to Nationwide.
June 2022 by Lord Neill Wyatt
Very good bank
October 2021 by Carl Lennon
pretty pointless, not open weekends and shuts at 4pm during the week, no chance of getting there to get a card reader as I have been waiting 2 weeks to get one sent in the post so cant even send money out of my account
September 2020 by Mark Jones
Always polite and helpful.
July 2020 by Charmaine Richardson
Helpful, courteous good old-fashion service
July 2019 by Please Tell Me To Shut Up
Very kind and helpful staff
April 2019 by Andy Keen
My Wife & I have been customers for years and love coming to this branch. Always helpful and friendly
December 2018 by Scott Alfred
Very kind and helpful staff
January 2018 by Chris Pitts
At 4 pm on a Friday just before Christmas, I was discovered a company cheque, which was due to expire in 2 days time. I have had an account at Nationwide in Stony for many years but haven't had need to go into the branch for ages. When I walked through the door less than 10 minutes before closing time, I half expected to find staff who looked tired and ready to go home. However, I was greeted, enthusiastically with a smile, and within a few minutes my cheque, which i presented had been dealt with. I then asked about a high interest account which i had seen advertised on the way in, and Molly the person who served me took time to explain the terms and conditions to me.
I was so pleasantly surprised by my visit, and reminded just how important customer service is, when it is done really well!
I would like to commend Molly, who served me for her, "nothing is too much trouble" attitude. Definitely an asset to Nationwide!
March 2017 by Camden Dell
Really lovely staff
May 2015 by Max Roe
I have been into the branch a number of times recently and found there to be a long queue of customers waiting. The staff are always very helpful and apologise for the wait. It seems to me that what the branch needs is a bigger premises and more staff. It would also help if the opening hours could extend to 5:00pm during the week, and to be open all day on Saturday.
