September 2025 by Scott Preedy
Lady (or what ever it identified as) behind the till wasnt helpful at all. I had booked a fitting but she was couldn't be bothered to help and seemed a massive effort just to find my name. Went to suits direct across the way and was greeted, welcomed and measured. Within 10 minutes I left with a suit.
August 2025 by Tara Moayed
We had a good experience with the store. My husband hired a suit for our son?s wedding and the service we received from measurements to pickup went very smoothly.
July 2025 by sobia Azar
Absolutely appalling experience. I placed a click and collect order on the 1st of this month, and over 12 days later, I?ve still received no notification that it?s ready. I?ve emailed them three times, and all I get in response is that it?s been delayed ? with no explanation or resolution. No one ever answers the phone at the store, which is beyond frustrating.
The customer service here is outrageously bad ? I?ve never experienced anything like this in my life. I wouldn?t recommend shopping here, let alone placing an order. To make things worse, another parcel I ordered from them has arrived, but I wanted to collect both together ? which makes logical sense ? and now I?m stuck waiting.
At this point, I want to cancel both orders and get a full refund, but I can?t even get in touch with a real person to make that happen. Steer clear of this place ? it?s not worth the stress.
July 2025 by carlos marcio
I had a very bad experience at this store, and I feel compelled to share it so others are aware. I purchased a suit on 10th June and paid extra for a trouser alteration. I was initially told the alterations would take 3 to 4 weeks.
Surprisingly, after about four days, I received an email saying the trousers were ready for collection. When I went to pick them up, I was disappointed to find that the alterations were not done as I had requested. I was told the issue would be fixed.
Unfortunately, I ended up having to go back three separate times because the trousers were still not right. By the third visit, I was running out of time?I needed the suit for an event, and I couldn?t wait any longer. I decided to request a refund.
Here?s where things got even more frustrating. The staff member assisting me said they were happy to refund the jacket, but the trousers were a problem since they had been altered (even though the alteration mistakes were entirely theirs). She said she needed approval from the store manager, who wasn?t in that day, and promised to contact me the next day.
Three days passed with no update, so I went back to the store myself. Once again, the same staff member told me the manager was on holiday, and she still had no updates. At that point, I reminded her that the 28-day return period was almost over, and insisted they sort out the refund immediately. I told them clearly that I wasn?t leaving the store without a resolution. Only then did they process the refund.
I?ve shopped at other Moss Bros stores in London and never had a problem. But this Milton Keynes branch was a complete letdown?from poor communication and repeated mistakes to unprofessional handling of refunds. I won't be returning to this store again.
June 2025 by Ciaron flanagan
I had a fantastic experience last week when I visited to purchase a new suit. Jacob looked after me and the service I received from him was perfect. Please pass on my thanks to him.
January 2025 by Miles Ellis
Dean was fantastic. I went to the store on 20/01 and he knew exactly what I needed. Polite and friendly and listened to my requirements perfectly. Would highly recommend
January 2025 by Babar Shafiq
I went in looking to buy a tuxedo and the customer service I received from Darnell was exceptional characterised by professionalism. He provided a personalised experience in a very kind and respectful way. Whilst this was what I was hoping for when I was looking to buy a suit - Darnell went beyond my expectations. If you need a suit or a tuxedo and want a five-star service, this is the place to go!
January 2025 by Martijn Blankenspoor
Amazing
December 2024 by Allan Mazura
I had an excellent experience at Moss Milton Keynes thanks to Dean. I was in a bit of a panic after a suit I ordered elsewhere was cancelled last minute. With only two days until a black-tie event, Dean went above and beyond to help me find the perfect tux. His knowledge, patience, and top-notch customer service made a stressful situation so much easier. I highly recommend Moss Milton Keynes for anyone looking for great service and quality suits. Thank you again, Dean!
December 2024 by Nadeem Butt
Excellent service from Joao and Naz.
Took great care in providing advice regarding custom made suit.
Very friendly, professional and approachable.
Highly recommend.
October 2024 by Peter Alleyne
Tremendous help and advice from Taylor when choosing a suit
September 2024 by Ky Upton
Gentleman helped me with suit choice for my upcoming wedding.
Will be back to purchase closer to date.
Highly recommend
August 2024 by Hugh Hammond
Initially, the service wasn't great but once (I think it was) Dean came over, he was very helpful, offering advice and information about sizing and styles. He spent a lot of time with me even though in the end I had to buy the suit online because they didn't have my size in store.
July 2024 by Andy Malden
I wanted to hire a suit for a wedding in Mayfair. Dean was incredibly helpful from the start, and made excellent recommendations and helped with finding the right fit. Picked a great tie and pocket square, and it all went very smoothly. Recommended.
July 2024 by jay haider
Very disappointed with the store. I went in on Sunday to get a white dress shirt for my wedding suit. I was waiting ages to try and catch someone eye contact but no one wanted to help. I manged to speak to a staff member who wasn't very helpful, by the shirts who told me to go get measured I asked where do I go? She looked at me rolled her eyes and walked off. I was left not knowing what to do or where to go. I tried getting the attention of other staff members who walked passed me like I was invisible, so I ended leaving with no dress shirt. I could understand if it was busy but it really wasn't and the attitude from the staff is so unnecessary it's like they're not interested in you buying from them. Very disappointed to say the least.
