December 2024 by Georgina Lloyd
I order delivery from here all the time. I'm super fussy but they always get my order perfect. It's not my closest maccies but it's definitely my preferred in MK.
December 2024 by Leanne Jarvis
If I could give no stars I would Came to drive through and tried to order 2 big tasty meals the girl on the speaker was impatient and kept cutting us off as we tried to customise our burgers she kept asking what drink I hadn't even finished asking her to remove the bits I didn't want so the order was wrong,
We then went to the window and explained to a different member of staff what we would like to be told that wasn't possible anymore which was fine so we changed to order one normal tasty and one only cheese and bacon simple enough right? Nope so we get to payment window and the guy gives us one drink and tells us to park, now I'm sorry are staff not meant to give out cutlery and condiments as standard when handing out food and drink to the drive through!! We got no napkins no milk and had to ask ourselves for sugar to be chucked 2 and when we asked for a couple more it seemed that it was to much trouble for the boy at the window!
We park up and are waiting for our food and a little while later a boy comes out with bags heading towards our car he hands us the food and is like ok bye, so I said excuse me I'm still missing a drink, he's like fine I'll go get it, I'm thinking erm yes please as this is your job. While he goes to grab the missing drink I check my order and my burger is wrong!! I wanted only cheese and bacon this has no cheese so when he comes back I tell him it's wrong and he says no it isn't, I'm like it is I ordered only cheese and bacon, so he huffs and says I'll go sort it, I'm losing the will to live at this point we've ordered 2 meals not 20 it shouldn't be this hard! So what should have been a 10 min trip took over half an HR the food was still cold and absolutely disgusting!
This isn't the first issue I've had with this store!! They are forever getting the simplist of orders wrong and they don't even care, the staff there are rude and can't be bothered half the time! The customer service is abysmal honestly go to Mk stadium or Arena they are much better stores! I think West croft needs a retrain on how to execute McDonald's values and service agreement!
DONT WASTE YOUR MONEY AT THIS STORE!!
December 2024 by marian movilou
Every time I order something from here it's either wrong order or missing items. It's ridiculous, it's like they make it on purpose.I don't know what to believe. We do pay for this product it's not like we get them for free.Now if you order for a delivery and something is wrong with the order if you call them they tell you to contact Uber eats. If you call Uber eats they tell you to call McDonald's.Irresponsible and very unprofessional.
December 2024 by fred dalton
Nice burger
November 2024 by H I
McRib, dry as a sandal. Chicken burger, bland. Been some time since I've been to McDonald's, come back and can definitely say overated, no flavour, you get your chips barely warm. Like it all tastes the same and dries your mouth out. Also how you mess up a drink, I ask for oasis, it tasted like bland fizzy water
November 2024 by Mike Hughes
Very busy behind counter. Chips freezing cold, chicken Select luke warm chocolate milkshake with no colour or chocolate flavour. Server threw bag on counter. Overall a total waste of money. Why do British public put up with these poor standards.
November 2024 by Dan Cristache
Had to wait 25 minutes for my order!
November 2024 by D R
I do not recommend trying McDelivery with this restaurant. The meal that I received missed the Large Classic Coke and Malteser McFlurry from what I ordered. It was quite unfortunate as this is my first McDelivery order and it was not a good experience. A miss from both McDonald?s staff who arranged the order and from the Uber delivery man who received it on my behalf. I contacted both McDonald?s and Uber and they only recommended refund?I asked for delivery of missing items but this option is not there. McDonald?s customer service is saying that they can only document the problem with no follow back that concern had been addressed for issue not to happen again. People does not take accountability nowadays. They only try to do the job to earn, quite frustrating.
I gave low star rate as the meal experience is not complete without the drink and the service is not good. Take note that a person from customer service hang up on me when I asked for an escalation of issue as I wanted to understand their follow back process to customer.
Vegetarian options: I know there is a vegetarian option as I order Fillet-O-Fish. Though, some vegetarian diet does not include fish. This comment is to ensure that people will not try McDelivery on this place.
Dietary restrictions: No feedback apart from missing drink on my McDelivery meal. It is not good not to have a drink on a meal. Quite frustrating
Parking: I know there is a parking at this place. But this feedback is for McDelivery only.
Kid-friendliness: No feedback apart from missing/wrong McFlurry for my child.
Wheelchair accessibility: No feedback
November 2024 by Mark Logan
Used drive through today at Westcroft and suprise suprise get home and my order is incorrect again this is the 3rd time this has happened. 1st time sons burger missing 2nd time fries missing and this time get home to find a normal big mac in a double big mac box. I returned to the store no apology nothing offered for my inconvenience. Please check you order before you leave even number of burger patties ?. The store looked dirty the people working there look like they need a wash too. Never going back.
October 2024 by Michael Lo
fast service
September 2024 by Jamie Smith (Buying account)
My order was not correct at all.
September 2024 by Taran Sohal (TS)
Got the order wrong!
September 2024 by Sam Davies-Rogers
So many times they've gotten my order wrong or left out items, it's cold or I end up with someone else's items. Most of the time the staff are nice but the other night they were so rude and ignoring customers, everyone in the restaurant was disappointed in their orders.
September 2024 by Theseadragon 1
Nice clean restaurant. Good service. Good food.
September 2024 by sa rogers
So many times they've gotten my order wrong or left out items, it's cold or I end up with someone else's items. Most of the time the staff are nice but the other night they were so rude and ignoring customers, everyone in the restaurant was disappointed in their orders.
