March 2024 by SANDRA WALKER
Visited the Mk1 Stadium way store on Tuesday to return an item that I got from Milton Keynes city store. 2 ladies on the tills could not have been more helpful. I had picked up the wrong item, they sorted it all out and got the correct item delivered to store for collection 2 days later. I was going to do it myself online, but they sorted it all out for me. I didn?t get their names, but they were so helpful, courteous and professional. Big thanks to them.
February 2024 by Lina Li
A friend and I were at the MK stadium store mid morning during late September 2023 when we experienced unprofessional and rather silly playground behaviour from a senior female staff member. We were both in the food hall perusing the nuts and dried fruit section when out of nowhere a lady walked right in front and across us to the right hand side of the display before sliding her body down to the level of the bottom shelf. She then proceeded to fiddle around with the display as well as with a number of shelf front pricing tickets completely disrupting our shopping experience. At first we both assumed it was a customer, perhaps with special needs judging from her unusual behaviour and lack of decorum. However I noticed she was in a green and white horizontal striped top and had some keys hanging off her waist together with an ID card but still, she could have been a customer on their lunch break. We completed our selection of items and moved away from the section. As we continued around the food hall we gradually realised that she was more than likely a member of staff and could even be the supervisor since out of all the shop floor staff there she was uniquely dressed in the green and white striped top. It was only when we approached the self service scanning area and saw this lady fiddling with the tills that we realised she was definitely a staff member and felt her actions were unwelcoming and childish. After we had completed our shopping we noticed that this female supervisor was now behind the customer services desk so we exited the food hall at that end in order to see her name badge. Terri was her name and at no point did she give either of us eye contact. On returning home my friend emailed M&S through their website with Kanyisa responding from Retail Customer Service with her apologies and informing her that the details had been passed to the Store Manager who would speak to the relevant colleague. However when she chased up the incident 2 weeks later Mihlali gave her an 8-digit reference number and confirmed the matter would be dealt with internally by the Store Manager inferring that nothing had been initiated yet and confirming that no goodwill gesture would be offered as she had to allow the matter to be resolved. Another 2 months passed and she sent another reminder for an update only to be told by Unathi there will never be any feedback with the matter to be resolved internally. Seems like she was being given the run around by M&S Retail Customer Service all along as she never received any kind of redress for the unpleasant store experience. This is not just Customer Service...this is extraordinarily bad M&S Customer Service! My friend now mostly shops in Aldi and can confirm that the quality is on a par with M&S, with far more competitive grocery prices and being able to deal with friendly, professional and unobtrusive staff.
December 2023 by Steph Franklin
Very disappointed in the lack of plus sized clothing on the shelves - they make up to size 28, but nothing above a 22 instore anywhere.
October 2023 by bowiewhist
Cafe review. Went as a treat for breakfast and luckily just one in queue before us. Makes no sense to have till person also the barrista - took the poor woman ages. Chose poached eggs and they arrived very promptly but were cold. No issue with them being replaced but those were cold too - this time we ate them because it was getting silly but at over £8 each dish this did seem poor. Quality items and service pleasant (hence three stars) but wouldn't go back as clearly food is prepared ahead and held either in a bain marie or under heat lamps and it doesn't work that way.
October 2023 by Terence Nicholson
Dread full service in Cafe? ques ten deep to purchase, used crockery everywhere. Yes, it is lunchtime, but I think we know it?s going to be busy at lunchtime. No one seems to be managing the situation.
October 2023 by Alice Matapuri
I been before fun evening for tickets for football fun day figure Out in Milton Keynes go to friends.
October 2023 by Dino Scaramanga
Standard shop. Grumpy till staff, must have rented them from Sports Direct for the day.
September 2023 by Julie Ruff
Cafe is not good, certain staff are rude and lazy....other staff are lovely and hard working.Overprice and not a great range of food....shelves are empty.
August 2023 by Mrs Smith
Cafe is not good, certain staff are rude and lazy....other staff are lovely and hard working.Overprice and not a great range of food....shelves are empty.
July 2023 by Lin Barfoot
Tried on a dress that I really liked but 12 was too small and 14 too big.
June 2023 by Jan Barry
We treated ourselves to 3 breakfast and coffee / orange juice from the cafe this morning.The 2 soya coffee were curdled , we took them back and was given an excuse that soya milk does that !!! My son was a barista for 3 years and explained to them to not heat the milk so much and it will be fine so they did this and it was fine !!! But not even an apology!!!The food arrived. My avocado poach toast was tasteless !! But I was starvingThe breakfast omelette ciabatta had a strange tasting jam in it ?And my son couldn?t eat the breakfast wrap for the soggy beans and plastic sausagesHe took his back and got a refund but we were all very disappointed with the general service and attitude plus quality for the price !!!
May 2023 by Alison Bangard
Came to have tea and coffee I asked what the magic coffee was and was told it was similar to a coratado except it had more milk and less coffee but at £3:15 for a small glass its daylight Robbery : I also had a cheese scone which was very heavy and wasn?t cooked properly very claggy husband had a cappuccino as refused to pay £3:15 for the magic coffee croissant which was nothing special , won?t be here for a long time to come
May 2023 by Kimberley Burdett
Tidy and well organised. Friendly staff. Great place to shop.
May 2023 by Steve A McFarlane
Good place to come, good quality stuff nice place to shop.
May 2023 by Olwen James
Well laid out. Great food section.