March 2024 by e
Staff are friendly and helpful. Store is always tidy and neat. Lovely selection of clothes and shoes. The escalators have been broken quite a lot, however.Food hall is great. Often very busy, food is decent, but often quite expensive for what you get - a pretzel is £1.25 and avocados are £2 (this hurt my feelings especially).Cafe is really not good - drinks are really naff and you might as well go to Pret or something for the same price
February 2024 by Stephen Rowell
Was in U.K. for Holidays Dec. 12 - 27 2023Needed Something a Little fancier than jeansBought trousers, shirt, sweater and jacket.Being from the States, did not know what would happen. Gentleman measured, suggested, and left Satisfied. Looked and felt great. Wore to Event in London, Paris.Thank you M&S ! Made a lot of new friends in U.K. Loved every minute of it!
February 2024 by Bella Feeney
I wanted to share this amazing interaction I had with an employee, I went into M&S hoping to find a suitable outfit for my nephews birthday, Kian was able to guide me and offer his advice and opinion which helped me come to a lovely outfit for his birthday. Nothing was too much to ask, Kian was always willing to help whilst having a smile on his face. Thank you M&S for adding to the special day, and thank you for Kian for all his help!!!!
February 2024 by Richard Hewitt
Shop is fine overall, at the cafe expect a 30 minute wait, on weekends, for warm food.
February 2024 by Reema Joshy
Lots of clothes to choose from, it is a huge outlet with three floors. They also have a foodhall with so many options.
January 2024 by Ernest Eu
Good large store
December 2023 by Nadezda Sinakova
Amazing shop with friendly staff. You can find everything what you need. A take a cap off coffee in cafe
December 2023 by Dre Kerr
My daughter, who was nervous and stressed about her first bra, was helped immensely by first rate help from Tracey at your store. Tracey stepped in, even though we had no appointment and prevented a potential full scale meltdown. Instead my daughter left smiling and happy with exactly what she needed. We can't thank her enough. Excellent service and worth her weight in gold. Thank you Tracey
December 2023 by Uroosa
Had a bra fitting with someone called Sophie who was pretty hostile and rude from the second I walked in and then the "bra fitting" literally involved her slightly measuring then saying "yh it's either this or this size" then leaving without saying anything else meanwhile I could hear her with the person next door going into much more detail, offering to go get her a variety of bras etc and actually giving her the time of day. When I confronted her she essentially gaslighted me and lied to my face by saying that she did get me bras which is absolutely not true! I had to get my mum to help me instead. She did not even apologise or anything. For something like a bra fitting you need staff that make you feel comfortable not staff like Sophie who are rude, unhelpful then try to gaslight you. Extremely strange woman and I hope she changes her behaviour for the sake of future women who go in for bra fittings. Appalling customer service from her. I may make a more formal complaint because she was genuinely horrible. If you go to this M&S for a bra fitting make sure to avoid Sophie unless you want an extremely hostile and uncomfortable experience.
December 2023 by Angela Mery Grace Sirait King-Underwood
Came 15:45 and many of us was told they?re closing. Mr. C, no ofense, even said they?re closing quarter to today. No disrespect. Either he?s misleading or the website saying closed at 16:00 is a lie. Wish I went to Aldi instead.
December 2023 by Tracy Cash
Overpriced for what you get. Not very tasty. Food luke warm. Waitresses need to smile presentation is appalling
December 2023 by Sarah Partridge
It?s 2pm, no rolls available for bacon or sausages, all the sandwiches are on malted brown bread. We ordered a jacket potato to be told that they had run out. Disappointed! Hospitality get a bad rap and this really doesn?t help the cause M&S.
December 2023 by Anogen Sivapalan
My wife and I are keen supporters of the high street and we always shop on the high street rather than shop online where possible. However, my wife was wrongly accused of shoplifting yesterday at the M&S store in midsummer boulevard, Milton Keynes, when she was in the alcohol aisle and she spilt some water on the floor. She did the decent thing to clean this up and instead of m&s security asking if she was ok, they suspected and accused her of shoplifting of alcohol (without any evidence) as we exited the store. The manager at the time, Lucy, showed lack of customer service skills and didn?t even acknowledge how we were feeling and no apologies but excuses that they do spot checks . It took 10mins to get an apology from the security guard who was at fault and nothing from Lucy. If this the way people are treated then this is why online shopping is far better and people are not being judged of looking like criminals as they walk into a shop. M&S - you can learn some customer service skills from other leading brands who do it better. You have just a long standing customer!
December 2023 by Jeff Smith
(read to sexy smooth music)Imagine... Strips of bacon that could have come out of a tin, 2 boiled eggs(sorry poached according to menu) anaemic potato rosties, one.. yes one whole mushroom, try to resist the rationed tepid beans and flashbulb toasted bread. This isn't just an ordinary breakfast... This is a M and S over priced breakfast.... Is there a war on, looks like rationings back!Bland bland bland..Going down the road now to get something to eat.Gets 2 stars for the coffee... Nice coffee.
December 2023 by Andy Hudson
Just recently they have "Beefed" up their security, who seem to enjoy intimidating customers. It's not the right approach to have when there are allready secruity guards in the shopping centre. No need to make it feel like an underground nightclub in some backstreet of london ?