September 2025 by Patryk Montero
Hi, a very strange thing happened to me yesterday. I contacted BSN about a problem with my PIN. They wouldn't reset it, but promised to send it by mail. Then they partnered with a scammer who uses this system to scam elderly people. This is the first time I've had this happen. Even when I showed up with my passport, the employee didn't even acknowledge me. It was as if they had stolen my information and pretended the account belonged to someone else. I hope they get fired. It was 4:30 PM yesterday... and they were very rude.
August 2025 by Amelia Chan
Lloyds, don't bother making an online service if it sucks. Your passport scanner in the banking app was so abysmal I had to play myself calming music in the background while I tried and failed. What a joke
August 2025 by Luksika Woods
Worst branch ever!
Got a manger called Faye trying to called you a liar over the phone?..but some of staff that is their is so lovely but some of them is so grumpy!
August 2025 by srinivas reddy
I visited Lloyd?s Bank to request a bank statement and ended up waiting for almost an hour. The service was slow, and the overall experience felt inefficient and frustrating. I expected quicker assistance and better customer service.
August 2025 by Sana Ullah
Such a shameful and pathetic service. I simply needed a 3-month bank statement ? something that takes barely a minute to print ? but despite the staff being free, they told us to sit and wait for 40 minutes.
July 2025 by AmirMohammad Mirzaei
Worst bank ever, irresponsible
May 2025 by Andrii Kushnir
Machines are not working for a week time, no signs about that
No staff
March 2025 by angela holland
Very bad service today , 5 of us in a que and 1 cashier. I could of done what I Qued up for if there was any help or customer service with in the bank. No receipt offered or given. 1st time I've been in the bank for a while. Never again
January 2025 by liz farrant
Our special thanks go out to Rebecca and The Bank Manager - Robby Taylor for their help providing some documentation required by the Spanish Government regarding the sale of our spanish property. Very helpful lovely staff.
December 2024 by Always Write
I attended the branch to close an account which glitched online. Sally was wonderful and most helpful. She sorted it immediately without fuss and was helpful in looking at other aspects of my account that need attention. She booked me another online appointment with another of Lloyds finest called Ms Cocks. What's not to like, helpful advice from Sally and an additional helping of ms Cocks later in the month
October 2024 by Gary Parker
Today, I visited the bank to deposit a cheque due to challenges encountered while attempting to do so through the mobile app. During my visit, I encountered a highly unpleasant and abrupt member of your staff named Faye. I am deeply disappointed by the disrespectful manner in which I was addressed. In my three decades of banking with Lloyds, I have never experienced such an upsetting encounter as this at any of your remaining branches.
August 2024 by Naturals Today
LLOYDS what is wrong with you ??
ON YOUR APP I TRIED "APPLYING FOR OVERDRAFT". THE GUAGE TO CHOOSE THE AMOUNT IS CONFUSING ?? I CHOSE A LESSER AMOUNT THAN MY EXISTING OVERDRAFT, THINKING IT WILL ADD TO THE EXISTING AMOUNT. YOU REDUCED MY EXISTING OVERDRAFT ?? I HAVE PENDING PAYMENTS ?? WHAT THE HE'LL AM I SUPPOSED TO DO NOW ?? The tab is called "APPLY" and there is no heads-up to warn "you are "applying to reduce your currently existing overdraft??
?????????????
August 2024 by Douglas Bedford
Please dnt use the machine to deposit make sure u also count your money infront of the teller I had 150 pounds go from my money then they found £20 of it and told me that was it I called head office to complain
They Said it would be sorted and I would get a call in 48 hours it never happened I never got my money back
I had to stand around like a fool whilst the person re counted the full till to find £20 extra that was mine I asked to re check both machine but it wasn't dn I lost out on 2 jobs costing me more than the money lost but it was principal I stood my ground even tho I didn't get my money back be warned count your money before handing it over
March 2024 by A B
Absolutely useless advisor.
Today I had luck with Faye who wasn't able to give a clear answer for any of my questions.
When I tried to ask her why she was working there if she was unavailable to give clear and accurate information, not even a phone number on her own company she just looked at me stupidly.
When I left, said goodbye, but just a big silence was the response.
I think Lloyds Bank needs to re-trairrect their staff!
February 2024 by Chris
Talked with 2 people there and got an amazing service from both of them.
