September 2023 by Simon Carter
Really good cookery and household shop with helpful staff.Spent a while today searching for jam pot covers until a staff member took pity on me and asked if she could help!! Located quickly then!!!Much more kit than we have kitchen surfaces and cupboard space for but still interesting.
August 2023 by Alan Wheeler
I wish to publicly thank the sales assistant who helped myself and my wife choose a grater for my son's birthday present on Sunday 13th August. She was gracious, understanding and informed.
June 2023 by stegzy gnomepants
Disappointed by the lack of lakes. I looked ridiculous in my wetsuit and the man at the door said my rowing boat was a fire hazard.
May 2023 by Darryl Barton
Lovely experience and never been here before. Very good customer service from the two ladies in store.
April 2023 by Sarah Williams
Excellent quality of products
April 2023 by Willow Joy
Please stop approaching browsing customers every 10 seconds. I?m fine being greeted by the door (weird Americanism which has no place in England anyway but whatever) but to have a bored member of staff ask ?aRe yOu OkaY tHeRe? genuinely around every corner is obsessive and extremely annoying.I came in to spend money. I needed saucepans, ice trays, and new cleaning cloths but after being approached 5 times in less than 5 minutes I got so irritated I left without spending a single penny.I feel sorry for the staff who are clearly so bored they drive away all the customers with their incessant questions. This is a new weird ?up sale? and something obviously being pushed by higher ups - stop it. It?s extremely irritating.
April 2023 by Chilled Driving
Our reasonably new coffee machine developed a slight fault, and due to Lakeland's incompetent way of handling faulty goods it took two months and a lot of hassle to get this resolved.Lakeland refuses to send an engineer our to fix the machine, like all other companies we have dealt with, instead, you have to send it back for a replacement.When we eventually gave up on getting Lakeland to supply a valid receipt to give Sage to repair it under warranty, it became a hassle sending the current machine back.During all this, Lakeland refused to speak to me as I was "not the account holder", which is just nonsense. My wife is a teacher and cannot deal with this sort of thing during working hours, causing a further massive delay.During the forced posting of the machine, it ended up being sent to a completely un-related Ebay buyer only two days before Lakeland had booked a pickup. My wife called Lakeland and spoke to a very surly, and inflexible, man who refused to arrange the pickup from the new address. Despite arranging a delay in pickup, poor FedEX has just been here trying to pick-up the non-existent maachine.Posting it back cost £20 because of Lakeland's in-flexibility. Not to mention the stress.Will never use Lakeland again!
February 2023 by SR (Firehorseart)
A great store for kitchen aids that are a bit specialised. I went into to look for a cleaning product that had been discontinued at my supermarkets. The Lakeland assistant told me about their own brand alternative, which I happily bought.A lovely shop for browsing. If you're looking for better value on price then it's worth comparing with the selection at John Lewis next door, or TK Maxx, but if you've a big enough budget then you'll probably be happy here.
February 2023 by Suzanna (Firehorseart)
A great store for kitchen aids that are a bit specialised. I went into to look for a cleaning product that had been discontinued at my supermarkets. The Lakeland assistant told me about their own brand alternative, which I happily bought.A lovely shop for browsing. If you're looking for better value on price then it's worth comparing with the selection at John Lewis next door, or TK Maxx, but if you've a big enough budget then you'll probably be happy here.
October 2022 by Richard Wan
Browsing in the MK store I put a glass bottle in the bin just by the tills only to be told by a lady that they don?t take my rubbish. Completely understand (I could have dumped it anywhere in the store but I didn?t!!) but her tone was very salty which took me back a bit. A little politeness would have been welcome, but the fact I felt so talked down bothered me so much, I felt the need communicate this. I?m hoping that not all Lakeland staff are trained this way.
October 2022 by Karen Elliott
Always great service and great products. Attentive and knowledgeable staff.
August 2022 by Richard Crowder
Great customer service and easy to find what I needed
July 2022 by John Omahony
Was in for a look round and friends bought bits fron here today
July 2022 by Val Stokes
Staff very helpful, finding and advising on items wanted
June 2022 by Hugo Fierro
Everything you don't need is here!
