June 2023 by Darcey Rowles
It says online they?re open from 9-6 however I went there today at 1:15 n they were shut . I had another time where they took nearly 30 minutes to get my prescription when it shouldn?t have taken that long as it was not busy
December 2022 by Jenny Atkins
I want to say positive things about this local pharmacy but it is hard. I find this pharmacy frustrating for two main reasons. Firstly, despite getting emails saying that my prescription is ready for collection, it rarely actually is. When I go and ask for it, they can rarely find my prescription and query when I ordered it. This has happened many times. Then, like many of the other people waiting in the pharmacy, I am told to wait 20 minutes, with no apology given. This pharmacy seems poorly run. Two solutions to the problems I?ve mentioned would be: don?t send out messages saying medicine is ready for collection when it isn?t. Just be honest or send out a more appropriate message - eg. your medicine will need to be checked when you come in and may take up to 20 minutes (if this is the actual reason). Frustration and annoyance often comes from poor communication. Also, if my order is actually ready for collection but no one can find it, maybe the storage of bagged up medicine needs to be put in a clearer order.On a positive note, I have spoken with some friendly members of staff. Although some could be friendlier, the majority or nice enough.
December 2022 by Deborah Berryman
I'm adding nothing new to reviews over the past few months, just a repeat of all the complaints that are already here. I've had to leave the branch and come back several times due to the long queues and delays.customercare@avicennapharmacy - you've replied to reviews here several times asking customers to get in touch with more information.There is CLEARLY a repeating pattern of poor service - please can you outline here what is actually being done to improve things. Waiting with hope
December 2022 by Elizabeth Saunders
I called into the Pharmacy last week with excruciating sciatic pain in my back. The Pharmacist was so very helpful and the service was excellent. Thank you so much for all the suggestions and advice, all of which helped. Much appreciated, Elizabeth
December 2022 by xrosemiax
Staff are rude and have 0 manners! I try to get my prescription that I desperately need which they cannot provide when I?ve ordered for it! Then when I?m stressed and desperate for my prescription they give me horrible attitude on the phone and not only that they end the call on me! Unbelievable, never receiving any prescriptions again.
December 2022 by Oliver Young
Impossible to be in this pharmacy for less than 30 mins, total incompetence, painfully slow service. It?s the same experience every time, without fail. I?m giving up and finding another pharmacy.
October 2022 by Rosie Comer
Absolutely shocking!!!!!Wouldn?t get a single star if I could submit. Every time I go in here there is a problem with either my husband, sons or my own repeat prescriptions.Repeat prescriptions never ready even though ordered 7 days in advanced. Processed prescriptions lost or missing!Queues of unhappy customers all waiting with similar issues to mine. Today was the last straw when I turned up for my pre-booked flu jab organised online. Smarmy woman grinning from ear to ear informed me that they don?t do private flu jabs on Fridays & Saturdays. Why the hell did the online form not say that then???? So angry at this woman who didn?t even apologise that I just walked out. I?m totally done with this chemist now after numerous failures & going for an online prescription company instead. I?m a huge supporter of shopping local but this pharmacy is an absolute joke. Please bring back the previous gentleman pharmacist & his staff who were organised, polite & helpful.
October 2022 by Liz Childs
What a terrible pharmacy/ chemist . Waited patiently this morning to buy some products from the shelves behind those people who needed their prescriptions filling . No problem with that . The man in front of me was given an incorrect prescription and came back as I was about to get to the front so of course I let him back in the queue. Not once did the 5 staff behind the pay point asked me if I needed to be served until the point I asked the pharmacist politely ?Can anyone help me ?? To be answered No You have to wait ... No apology and nobody came forward to assist me . In the end one of the staff walked past me ignoring me and was about to go through a door and I asked her to help me .. please . She then had to stop and help me and amazingly another member of staff came forward to help the next person , apologising to her for the wait. Amazing , The Pharmacist needs to go to charm school and the other staff need to put customers first , before their other jobs at the back of the shop .Personally as for myself I would never get my prescriptions from there or shop there again . I certainly don?t need to be ignored and spoken to that rudely again .
September 2022 by Dawn Pittwood
What a joke so this chemist closes for lunch ( can't stagger lunches of course not ) no sign on door to say when back open that's under the shutter thats down ! Off on flight and now can't get the medication needed , did order last Monday but also let down by Asplands .The pharmacy has messed up medicine in the past and all sorts and there really don't care , that's if they can spell your name , be prepared to queue while it takes 10 people to change a light bulb ! So unorganised . In normal circumstances I now always have prescriptions sent elsewhere this morning was a one off but showed me unless I have no choice don't put yourself through the stress . Customer service zero .
September 2022 by Katie Higgins
Avoid at all costs, this pharmacy is terrible, staff are incompetent, slow and extremely rude.They have no care and attention to customer service and going anywhere else would be better than here!I dont know where the old staff have gone but the new staff are a complete joke.Like the other reviews, if I could give you 0 stars I would.AVOID!!!
September 2022 by Com Entariat
Since this pharmacy was taken over by Avicenna, it has gone from being a friendly, well-run shop to one that I have found over the last four months or so to be rude, incompetent and very, very slow. I have seen stockouts, and the wrong medication supplied, and the waiting time for medicines that they do have and were ordered in good time is absolutely awful.It's no use saying, as I see in replies to other reviews "Take it up with the pharmacy". It's had months to sort itself out, and it still has not done so. It is NOT the customer's fault, whatever they might think. If I could give zero stars I would.So I have switched to a free postal service, not with the same company.
September 2022 by Vicky Smith
I?ve recently moved to the area and have received nothing but poor service from this pharmacy. I echo other reviews. I am unable to get my prescription - I have tried to collect twice in the last two days and both times it has been closed. This morning a man is holding up a scrap piece of paper saying ?no pharmacist?. Responses to below reviews say you want to sort this out but clearly you?re not. I have requested a change of pharmacy with my doctor.
August 2022 by Peter Curtis
I hate giving poor reviews but of the more than 20 times I have been in to collect a prescription, I cannot recall ever not having to queue for at least 10 minutes and then wait for another 10 minutes and that is if they haven't lost my prescription. Please, please, please listen to the feedback. Everyone doesn't write reviews but I promise you 8 out of 10 of your customers are unhappy. When you ALWAYS have queues your customers tend to end up talking to each other and they almost all say the same thing! Something is clearly not working. The organization seems to be significantly awry. I have honestly never come across a more disorganised Pharmacy. I want to suport our local businesses but I am fed up and regrettably feel I have no choice other than to go on to one of the many online delivery services. I am really sorry. I wish you well but unless things improve I fear many others will follow suit.
August 2022 by Fiona Llewellyn
Since being sold this has gone from the best run pharmacy and pleasant to the worse run. For the last 3 months my repeat prescription has taken 15-20 days to fulfil despite ordering at least 10 days in advance of when needed. It is obvious stock is too low and the staff have no chance to get on top of things.
August 2022 by Dawn Wilson
What a joke so this chemist closes for lunch ( can't stagger lunches of course not ) no sign on door to say when back open that's under the shutter thats down ! Off on flight and now can't get the medication needed , did order last Monday but also let down by Asplands .The pharmacy has messed up medicine in the past and all sorts and there really don't care , that's if they can spell your name , be prepared to queue while it takes 10 people to change a light bulb ! So unorganised . In normal circumstances I now always have prescriptions sent elsewhere this morning was a one off but showed me unless I have no choice don't put yourself through the stress . Customer service zero .
