July 2023 by TC
Tried to buy a pair of glasses, useless staff made me wait over an hour for 1 person to be available whilst they kept telling me he is coming. Wasted my time and offered no resolution
July 2023 by Rosalba Rizzieri
Useless, after a long wait and explaining we need few more contact lenses, I was told that I could not order them for my daughter, 17 years old, since she was old enough to do it herself. Then I call her and she came, but nothing, it was impossible to order them, the prescription expired 4 days ago. So why waiting for 2h and having to call my daughter, who took a taxi to come? I was very annoyed at them.
June 2023 by C Shiers
I must say I was treated very well by Elsa my optician who explained a few things to me about MS and related eye conditions, was caring and thoughtful. Fiona who helped with choosing glasses and then when picking them was also lovely, chatty and friendly. Thank you !
January 2023 by Amy H
Waiting time is horrendous! Never ever seen on time even there is only three customers around. There are more than eight staffs walk around and completely ignore you are there. I can see that this store is completely losing their customers with awful customer services. The store is getting much quieter and less customers in.
January 2023 by Judi Vipers
Amazing amazing serviceMine was a complicated one but all staff gave 110% to help meThank you so much x
December 2022 by K B (Clanger)
Absolute incompetence. Received missed call from them while unable to answer phone (no message or text left). Received a second call while driving so again could not answer. Again no voicemail or text. Checked internet to ascertain closing time before calling back ... stated 8pm and was now ~19h00, so I called because I had an appointment the following day and would be very angry if I drove all the way and it had been cancelled. Answering machine kept repeating 'hold as your call is important to us'. Waited almost an hour with no response.Called again at 09h30 a.m. Phone rings continuously (hung up after 10 minutes) Subsequently found that the number that had called me was for Boots head office to apparently give a courtesy call WHAT ABJECT INCOMPETENCE no message, no text, repeated calls leading to worry and distress, never answer the phone, phone message when calling them and holding does not say 'we are closed' it keeps you hanging on ....AND IT GETS WORSE ... A week AFTER my appointment and placement of order for my glasses, I get another unanswered call (yet again, no voicemail and no text). On calling back, I find it is (you guessed it!) Boots Opticians and they say they are calling to ask if I would like to make an appointment for an eye test!!!! Suggest do not use their services because if that is the degree of competence how do you know you will get the glasses you need?!
October 2022 by jim rogers
I broke my only pair and knew they weren't fixable...Went to Boots MK and they were brilliant!!!From the guy (beard and glasses) who first helped me to the lovely lady who sorted me out (blond hair, glasses and a great personality and smile) They made my panic disappear. The lady in question was so professional but in equal measure so lovely too (wish I could remember her name) I was turned from the above panic into someone that was very, very happy.And that's from someone who is wearing off the shelf reading glasses at the moment, is waiting on a fitting, and a contact lens consultation.Well done Boots and especially the lady who was so good and so patient with all my questions!!!Brilliant...
October 2022 by P Seymour
The wait is horrendous! The staff can see you waiting at the counter and completely ignore you. Someone then rocks up after a while and then there's another wait. Either understaffed, demotivated or both!
June 2022 by Hayley Bright
Would seriously not recommend. Had a lady (tied blonde hair and glasses) stare at me and smirk when I looked back as she was walking past then asked the man who was adjusting my glasses if 'I was a child' and had a seemingly rude and judgemental attitude. Made me very uncomfortable - she was not serving me so it was none of her business what my age was, should be more focused on doing her own job instead for the customers who were waiting!Speaking of, wait times are terrible - have to wait almost half an hour just to collect glasses. On the day I had my eye test, was there for up to an hour and half (granted I spent a bit of time picking frames but had to wait quite a while to speak to someone about them). Some staff are nice, like the ladies who did my eye test, just depends on the day you come in and who's working there. Make sure you have at least an hour free if you do decide to go there and hope you don't have to extend your car's parking time.So much upselling as well, trying to get you to spend a fortune on their glasses despite the poor service. They didn't do a good job equally bending my frames despite me needing to ask for multiple adjustments until I was told to give it at least three days and come in again if there was any issues and change my frames if I need to (did get good advice on which ones would be ideal for me as well). At least the man thanked me for my patience and he was lovely enough (tolerated my impatience father so I respect him for that).But try and find a better place if you can, even ASDA opticians would be better than this!
March 2022 by Colin Gray
You?ll be hard pushed to find worse service. Appointments times are merely for guidance. You?re guaranteed at least a 15 minute wait. Staff are like timid nice scurrying around trying to avoid having to speak to customers. More a place to hang out if you have nothing better to do than a professional opticians for people with busy schedules
October 2021 by Sharon Shires
My partners glasses had broken somehow during the night and they were impossible to repair, he is practically blind without glasses.He went to specsavers who were unsympathetic and very curt with him, offering no assistance except for an eye test a month later which was no good to him, not being able to work or do anything.So we went to boots opticians to see if they could help. They were extremely sympathetic and managed to put his lenses into a spare pair of frames. We had a little but of a wait but that was because customers with appointments were seen first but it was no problem, we understood. The technician was backwards and forwards trying to find frames that fit. He did an excellent job and didnt even charge him a penny!. Also, my partner had an appointment with them two days later! No pressure selling either and a lovely friendly service.Boots has gained 2 customers and specsavers have lost 2 loyal customers
August 2021 by Hannah Craik
Exceptional customer service! The frame of my glasses broke a week before my eye test, and without question they replaced the frame for me very quickly. Would definitely recommend
July 2021 by Vivien Boros
One of the worst customer service I ever experienced. I needed new glasses so I was going there to look at some frames, they started with well I can look but they have no appointments in the next month so I said okay I'll still look at the frames I can buy one and get the prescription somewhere else so from there they did not even want to look at me... I still bought frames from there as it's really rare I find one that fits perfectly but I had to wait around for a long time for someone to open the cabinet to try on a couple of frames. They also had no case for the frames so I ended up spending £200 there and still being treated badly...I went to a different company and got my test in for the same day as there was a cancellation and they were super helpful. Boots Opticians missed out on £300 and I definitely will never go there again!
May 2021 by Carly M
They never answer the phone. I thought mid pandemic this maybe due to reduced staff but this week I've called 11 times to confirm the time of my appointment that I booked months ago and they have not answered once.I even called the main store to get a message to them to call me and still nothing.
May 2021 by Nila Nadesh
An hour and half later, still waiting for them to sort out new glasses. Absolutely reduciously, would never use boots again!They have no concept of peoples times.
