February 2024 by Emma van der Pant
The staff in this store should be so commended . They go that extra mile very helpful and make it a pleasure to shop . I wish every shop had their attitude . Just wish the store were bigger !
February 2024 by Patricia Adrian-Hanson
The worst M&S customer service I?ve ever had. Very rude staff - upon checking out I wanted to throw out a small paper bag from a croissant I had just finished while shopping. After I threw the bag in the garbage a very rude staff member told me that I can?t bring my trash into the store and use their trash can. She pushed the paper bag back into my hand (from the garbage) and told me to take it outside and look for another trash receptacle outside of the store. She said that M&S trash receptacles are not to be used by customers. ??? That experience has made me a full convert to Waitrose.
September 2023 by Mrs P Reviews
Nice quaint M&S food store.Features 2 separate entrances.Automated check outs available.A nice little store that offers some of the more essential M&S food items
August 2023 by Michael Fisher
Not bad but more free from and vegan food would be good
August 2023 by Deborah Camus
good for a quick food shop
June 2023 by natalie Papaionnou
I use my local Marks & Spencer regularly and the staff have always been fantastic, however, this week (12.06.2023 approx: 15:30) I witnessed just how ?above and beyond? they go. An elderly gentleman came into the store, he was obviously disoriented. Staff pulled together to assist him without a thought. Janet patiently spoke to him and helped him find the few items he wanted. Then the store manager (I am so sorry I?m not sure I have remembered his name correctly) Abdulla? He was a young dark haired man. He actually walked the gentleman home!!!. They were keen to make sure he was ok and advised that he does come in regularly but he is not usually as confused. The patience and care they showed this gentleman really touched me and restored my faith in humanity, particularly in a world where it seems large companies are keen to push ?money saving technology?. Thank you!!!
March 2023 by mark holmes
It's small, but with the change in management everything running really nicely. Most of the staff are so helpful too. Many thanks.
August 2022 by Sarah Rose
Id like to mention a brilliant member of your team Sharon from the Marlow Branch. My daughter loved collecting the mini foods which I used to receive in exchange for spending. I asked Sharon whether M and S were still doing them. Unfortunately they no longer do but Sharon was able to retrieve some personal ones. I met her at the store and she brought them in especially, my daughter was delighted. Sharon even remembered my daughters name when giving the very generous items.I often buy from the store and whilst I was queuing to pay I noticed Sharon was assisting an elderly gentleman with packing his shopping. Customer serviced at its best
May 2022 by Tansu Gunay
Very rude line operator, ordering people where to stand. Just left my basket and get myself out of the store
July 2021 by Tony Noble
To small for covid restrictions to work and still shop.
May 2021 by Iain S
Well managed Covid store entry and traffic flow. Very helpful more mature staff member, and cheerful checkout lady.
July 2020 by Terry Legge
Tight fit, but full of the usual great food.
July 2020 by John Ralph
Nice m&s food store, if a little small.
July 2020 by Alison Moore
Isles are too small, but the staff are lovely
July 2020 by Mrs Mirch
Very small M&S food store ?? Not a wide selection of sandwiches or lunch options ? Terrible parking, have to pay and display in another store?s car park ? expensive for lunch ? M&S food seems to have gone downhill ? Staff were polite. But not really recommended, as it is difficult to find parking and the limited lunch options in store ?
