March 2024 by Ben Ashford
Could be the worst company I?ve ever had the misfortune of dealing with my whole life. Don?t put yourself through the stress. It?s only 1 star because it wouldn?t let me post with 0.
March 2024 by Kym Hamilton
Had a great experience when booking my holiday with Marita she was so helpful and we found the holiday we was looking for !!
March 2024 by Nikki C
Me and my partner wanted to take out a certain amount of travel money as were due to go on holiday. When initially ordering money in we discussed with the consultant (Theresa) exactly much in pounds we would like to take out and she reassured us they would get the amount ordered in. When we had previously looked online prior to go into the store we saw that tui had the best rates for the currency we were needing.We get a call to come in and collect the money and the consultant takes the agreed payment. After the payment was taken it turned out that we got much less money than anticipated.we were told that this is our own fault and that there is nothing that can be done about it as we have already paid. We were extremely unhappy with the way tui had handled this as it?s not our fault that the consultant never discussed rates until she processed a payment and it was too late. We were not informed that the online rate is different to the store rate! Please be extremely careful with this we would hate for this to happen to someone else!After half an hour of negotiating and reading terms and conditions we managed to get the difference refunded back.
March 2024 by Chloe Turner
Carrie booked us an excellent deal for an excursion to Siam Park in July! Thanks to her we have everything included in one price and not having to worry about anything on the day!Thank you so much Carrie!
March 2024 by Amy Humphreys
Carrie was so helpful and friendly when organising my excursion for my holiday. Thanks again!
March 2024 by Amanda Richardson
Marita was so helpful when booking our family holiday, she gave us loads of helpful tips and having been to the hotel herself offered lots of advice, thank you Marita for making our booking experience so easy.
March 2024 by craig cameron
Alex was amazing. Extremely friendly and very knowledgeable. Alex helped sort out a couple of excursions that we had wanted to book for our holiday but were not sure about. Alex gave us piece of mind and now can?t wait to go to Mexico ?
March 2024 by Samantha Foster
Robbie has been fantastic in helping us to book our holidays. He is informative and happy to go the extra mile in making this experience go smoothly.He works with a cheerful, happy and helpful team. Would recommend to others and will definitely be using again in the future. Thanks to Robbie for going that extra mile in helping us when things had to be rearranged with our flights
March 2024 by Ray Foster
Rob and team was very helpful and managed to book us a fantastic Holiday to the Maldives
March 2024 by john simmo
Polite Helpful and understanding that older customers may not be up to full speed on IT. Easy to book good price. All you need.
March 2024 by Adam Fleet-chapman
Went in to see about a holiday to Egypt. Rob the travel agent was more then happy to help.We thought we could only afford to go for 11 nights but Rob went above and beyond to find us a good deal with what we wanted and now we are going for 14 nights. If you want good service I would highly recommend going to see Rob in MK1
February 2024 by Simon Ness
Marita booked my holiday and made it such an easy process!
February 2024 by paul Campbell
What can I say, from the moment I called up with my dates and destination. Lola was excellent. Very informative and helpful. With the assistance I received I will be using Tui again. First class service.
February 2024 by Karen Waugh
Hi, I just wanted to message to say what fab service I received when I came in to book my holiday on Thursday.I don?t generally write reviews but Marita was so friendly and professional. It?s so refreshing to get good customer service.Would highly recommend this store.Thank you ??
February 2024 by Rekha Mistry
A big shout out to Marita for being absolutely fabulous with helping me book a family holiday. Nothing was too much trouble and she happily co-ordinated with colleagues to ensure we had the right location and resort. These days service like this is very rare. Thank you (and store manager) so much for staying on late to finalise the booking.
