January 2024 by Bas M
Shocking customer service at Wickes High WycombeTook some materials for a refund and the woman on the counter refused to return them because they were bought more than a month ago. She called her manager and he backed her up straight away. I suggested a credit on a gift voucher as they usually do but they refused. I told them that a lady returned items few days ago that she had for more than one month in this branch, and you happily gave her a credit on gift voucher. They refused again. Wickes High Wycombe may have different policies for different people. They didn't even apologize for their rejection.I left unhappy with the service provided.Why would I buy from Wickes again when Screwfix make you feel welcome and are happy to return stuff that I had for months.
November 2023 by Maddi Iqbal
Trade discount makes a difference, amazing stock and price parking isn?t the best
October 2023 by Sumayya Aslam
Visited today to try and book in for a kitchen fitting. Very rude lady who made me feel like she just didn't want to make a sale, kept quoting prices and measurements at random as if to put me off. We were okay with the pricing and would have gone ahead with it. She then further tried to dissuade us by telling us there were no design consultations available till earliest next week, without even checking and did not ask if we even wanted to book that! We left the store feeling very unwelcome. Shame as I quite liked their kitchens and would have agreed to go ahead. Not great customer care.
October 2023 by Dan Crowe
Store was ok, but the location/parking is terrible for any tradesman in a van. Also trolleys are like rocking horse ****. Expect far better from Wickes stores.
August 2023 by Aman Singh
Never usually rate these places but I've always had helpful advice from the staff and the experience has been positive and quick
July 2023 by Demon Orb
Prices on shelves incorrectly labelled or missing
June 2023 by A Geo
Attempted for click and collect just now but the item couldn?t be found. It was there but gone missing. I had to wait there more than 30 minutes however a manager came and arranged free delivery a day after so not much of an issue.Whilst waiting for them to sort my order I purchased couple of lawn seeds and fertiliser, easy to identify the items and quick check out.staff we?re apologetic and friendly.I returned home without what I came for but happy it will be sorted soon. Whilst I am waiting few others got their click and collect sorted straightaway so mine would be a one off incident. Staff attitude is what really matters. Will recommend.
April 2023 by Murat Kiran
Staff who wanted to help manager stop him helping me and make situation worse he?s name was paul ?.
April 2023 by Craig Barker
Today was my third recent attempt to use this branch of Wickes, there is only ever one person on the checkout and the service is slow. I'm off to B&Q now.
April 2023 by steve gibbs
Had what I needed and staff were very helpful
November 2022 by Aussie Foodie
Staff in the kitchen design department were so rude. I will not be buying my kitchen from there.
November 2022 by Nick Krolik
Good stock of bathroom accessories (toilet roll holder).
October 2022 by Noreen Heath
Good all round DIY&General supplies, convenient parking.....
August 2022 by Graham Penson
Good selection, not too busy, plenty of parking if you get there early.
August 2022 by Chantelle O'Grady
Got what I needed. Staff were polite and helpful
