September 2025 by Mira G
Very nice, helpful, and professional service, thank you kindly Mira
September 2025 by Jonny Dunn
Excellent service and staff really friendly. Contact lense and eye test was done very thoroughly and answered all questions. Thank you
September 2025 by Caroline Picton
Very helpful and friendly
September 2025 by Lorraine Brockwell
Lovely staff, helpful and professional
August 2025 by Darnvel Toppin
Didn't feel flustered or rushed while searching through the frames mind you i had plenty of time myself to do a proper search for what i thought might suite my facial features.
when i was approached by a member of staff, whom pointed out one of the frames I had chosen would cause pinching I would become very painful in a short period of time so forget those ones the second pair however we're perfect preceded to the counter with my choice of lenses, colours lenses and react to light.
All in all a great experience I was made to feel relaxed uncomfortable last I was there
August 2025 by David Da Silva
Professional team at the High Wycombe branch
August 2025 by jay sima
Made appointment 2 weeks ago, confirmed appointment by sms and online 3 days before appointment. Got a call on day of appointment to say they won't have time to do both eye and contact lens check and I will have to come back later for eye test, if I have contact lens check today i still won't get my contact lens which I have made 3 payments for as I will need to book an eye test for another day. Very unprofessional, incompetent service to raise this issue as last min and lack of professionalism or customer service to try to fix their own mistakes. Customer of nearly 10 years. Will cancel debits and not use again. Spoke to Sarah who wasn't very helpful at all. Expecting a refund and email confirmation of cancellation of direct debit.
October 2023 by Paul Kader
Myself and my family always get great service from Vision Express. The staff in the High Wycombe store are always friendly and professional.One of the reasons that we always go there is because they support our military veterans and personnel and the members of the emergency services & NHS staff, by accepting the Blue Light and Defence Discount cards.They support us so we support them.
October 2023 by Gary Sanders
All good a thorough examination and professional advice. I would highly recommend Vision Express.
August 2023 by M G
COMPLETE HOPE LESS SERVICES, MADE SO MANY MISTAKES IN MY SONS GLASSES , FIRST WROMG FRAMES THEM WRONG GLASSES THEN SMALL FRAMES AND OBSR ALL TOOK 25 days AFTER WE GOT ONE PAIR OF GLASSES I WOULD GIVE 2/10*. I WOULD NOT RECOMMEND TO ANYONE
July 2023 by Safa sadiqui
i had such a bad experience with customer service, i don?t remember the boys name but he had his hair tied up with glasses. he was just very rude and hostile to me. will not be returning.
July 2023 by Michael Vernon
I've been a customer of Vision Express High Wycombe for over 10 years, I was very impressed when I first went there and ever since then they have become even better - the staff are very friendly and helpful, the opticians are first class professionals, they treat you as friends, nothing is too much trouble for them, and they always give the finest advice. I can't recommend them highly enough.
May 2023 by Harbinder Dhaliwal
Amazing customer service, very professional and polite staff, ophthalmologist was very friendly and made me feel at ease, would highly recommend to others.
April 2023 by Yo Kev
Took a week longer than expected.. refused glasses as the lenses were not secure in the frame.. way overpriced, I saw the same frame online for £50, vision express charged me £200. Go to Boots.
December 2022 by Pete
Very knowledgeable staff; as a diabetic vision check ups are very important and the people here were fully aware of this. The feedback from my contact lense check, discussions contact lense technology, retinal eye scan, and of course, my eye test itself were all carried out very professionally. Highly recommended.
