November 2023 by Luke Cordell
Never got to interact with them for an extended period, because the banks always bloody shut. Honestly it shuts at 3pm? Feels like an absolute shambles compared to the 5pm of most of the other banks.
June 2023 by teresa lacey
Website only. No direct chat!!!!
March 2023 by James Wheeler-Launder
Absolutely awful customer service in branch last weekend. Went in to complete a simple name change and they spent 25mins in a back office with all of my ID, only to come out and state they needed more which was totally inaccurate. The staff at the High Wycombe branch are terrible
March 2023 by James Wheeler
Absolutely awful customer service in branch last weekend. Went in to complete a simple name change and they spent 25mins in a back office with all of my ID, only to come out and state they needed more which was totally inaccurate. The staff at the High Wycombe branch are terrible
December 2022 by Muhammad Ilyas
Disgusting customer service. After several appointments being replanned, we finally got to the appointment, spoke to someone and we?re told to wait with 1 person in front of us. When we were called for, where we were told you were 10 minutes late to you appoint! She claimed to have come out and didn?t see us waiting, which was a lie as we were sat waiting, while she went out for 10 minutes, spoke to a colleague and then came back after running around. We parked in the Morrisons walked down and yes were 6 minutes late, waited 5 minutes in the queue and sat in the waiting area for 45. After 56 minutes of waiting to be seen, she had the audacity to say we?re late!!!! Absolutely disgusted with this behaviour, we will be looking for another bank to take our custom. No communication, no transparency, just a superiority complex and utter useless staff.
December 2022 by Tatiana Jaime
(Translated by Google) Trying to open an account 2 months ago and I have filled everything through the website, I took the papers to the bank and there is no answer, today I went to ask and they tell me that I have to fill out the forms again for the 4th time and take them again the papers. I can't believe that this service exists and that the owner doesn't know about it.(Original)Tratando de abrir una cuenta hace 2 meses y he llenado todo por la página web , lleve los papeles al banco y no hay respuesta, hoy fui a preguntar y me dicen que de nuevo por 4 vez debo volver a llenar los formularios y de nuevo llevar los papeles. Yo no puedo creer que exista este servicio y que el dueño no se entere.
August 2022 by Jack Wood
Pristine building and the staff are all incredible friendly, professional and efficient.
June 2022 by James Grove
Been trying to call Santander Mortgage to renew my mortgage for 6 weeks! 1 hour per day calling. Can never get through. Even went into my local branch and they do not have a Mortgage department. Rates going up daily and their complaints team say call the number! Cannot get through. HOW ON EARTH DO WE SPEAK TO THESE PEOPLE! The rest of the world has gone back to work! NOT BANKS! nobdoy ever answers even from their complaints email. 6 weeks on and rates going up daily! Not just me, others I know with Santander have the same issue. This is done on purpose so they get more money on daily rate increases. Simple for them, dont answer and eventually we have to accept the increased rate. Run out of ideas on how to get hold of someone either by phone, email or even in person at their banks! Concerning when I have my mortgage, current and business account with them!
March 2022 by jaspreet kaur lall
I saw Gavin yesterday to open my daughter's account. He was extremely helpful, friendly and efficient. Thank you so much for your amazing service.
July 2021 by Graham Trenwith
Very helpful
July 2020 by Ann Williams
Spent 20 minutes just waiting whilst a customer service operative dealt with my 100 pound withdrawal. Despicabley slow. I wont bw doing my main banking here ever
March 2017 by Russell Brown
Lovely friendly staff, not keen on santander themselves but staff at this particular store make me give it 5 stars
October 2014 by Breakspear Osteopilates
Excellent service from Debbie over the phone from both the High Wycombe branch (and from Tim in the Leicester office too).
