June 2023 by Kirsty London
Terrible service. The staff literally ignore you as you walk in and the blonde lady even walked away from the counter when I walked in. I was the only customer there! Stood waiting for a couple of minutes as 4-5 staff just chatted in the back of the shop. Completely rude and unprofessional.
December 2022 by N Lou
Always have to chase up my prescriptions and they never have it in store. FOUR times in the last 3 weeks. I have had a prescription sent over to the pharmacy and I have to call a few days later to see if it?s ready and it?s STILL not been ordered in! Absolutely ridiculous. Staff are so rude and unhelpful too. Will be changing to a different pharmacy
October 2022 by Laura Morrison
Picked up a parcel Tuesday that was delivered to Rowlands from DPD very unhelpful rude lady told me there was only one parcel, turns out there was two ( 24inc monitor) not sure how that was missed?Really caused me a problem work-wise after numerous emails/calls investigating finally found out it was there all along on Thursday.Surely it does not cost anything to be polite and it?s not the first time I?ve experienced her lack of customer service.
December 2021 by Gary Foremen
Brilliant pharmacy the head pharmacist is brilliant and as is sarah...
March 2021 by Christine Cary
Most knowledgeable helpful staff. Keep a good level of stock. Really good pharmacy and very clean
December 2020 by Martin Hibbert home
Always friendly, knowledgeable staff. Convenient, local, personal service. Better than big corporate entities who don't know you and make mistakes with prescriptions etc.
October 2020 by Stephanie Hibbert
We always find staff at Rowland to be efficient with friendly customer service and advice.
October 2020 by Mike Le_Renard
Excellent service today. Our vets were unable to source our dogs meds so took the prescription here and the young lady that served me was so helpful. Thank you.
September 2020 by Michael
Always really helpful especially to my elderly mum. Always go that extra mile!! Lynn who works there is so helpful. Highly recommended.
September 2020 by Steven Lacey
Excellent customer service
August 2018 by Benedict McConalogue
Always been extremely helpful with sorting out problems with prescriptions, keeping me up to date and constantly trying suppliers to get hold of them.
January 2018 by Catherine Brooks
4 members of staff behind the counter and I still had to wait 15 mins before getting a hi who's next... awful customer service and not friendly attal! not even a sorry for the wait!
January 2017 by Julie Gunn
Picked up a prescription on a Tuesday afternoon (around 3pm) and the lady serving was extremely unhelpful. There were 2 out of 3 items on the prescription that can be bought over the counter at a cheaper rate than the charges and she wasn't happy when I asked if I could pay the over the counter prices instead. I would have thought this was something they would advise/suggest in any case. What if I were elderly or don't they care to help anymore. Have no idea why she is in a customer service role at all! I hate to think she behaves that way with older customers let alone people who are feeling poorly. Luckily I was picking up on behalf of my daughter so I was feeling fine. I will take my custom elsewhere from now on, there's Boots down the road at Park Parade or a pharmacy in Penn who I'm sure will have better customer relations. Perhaps this particular woman needs to change her job or attitude. Good luck to anyone who gets served by her just hope your not feeling unwell to boot!
