December 2023 by Nigel Glover
Went in to buy a SIM card and the very pleasant girl served me with exactly what I wanted at the right price. Even fitted it for me.
August 2023 by Deni Gjorgiev
Staff memebers sitting down on chairs, Rude Manager with attitude which i think is not for that job !!!
July 2023 by Angelika chojnowska
Such a horrible service!! The 2 girls at the front were sitting with their legs up on their phones; when I told them it was disrespectful, they started raising their voices at me and giving me attitude. I've never seen staff be so rude to customers in my life. Worst experience I've ever had.
June 2023 by Jason Pascal
Poor customer experience received at the O2 store in Eden shopping centre.
June 2023 by Phoebe Wallis
Visited the Wycombe store today and had an absolutely awful experience! The staff were rude and very unwilling to help. Avoid this store, they need to be re trained! Aylesbury and Watford store far more pleasant and have the correct customer service!
June 2023 by Zal Azezi
Absolutely appalled by the behaviour of the staff. Both o2 stores in Aylesbury And Watford said they could do something for me but Wycombe store decided that they wanted to be difficult. Disgusted by the customer service. Rude staff members. I think they all need to go back and do some training. Lack of knowledge on all products. They have no idea what they?re doing including the manager who is awfully obnoxious and big headed. Seems like they?ve all got sticks up their arses. Just a bunch of miserable people looking to make other people miserable. Avoid.
June 2023 by Steven Wakes
What a waste off time I stood there 2hr same man sat in seat as when I got there only to be told they can ' t do anything .so when I got home I had a go my self and got phone working but lost all contacts will not be back hear again
February 2023 by Aliex Ne
I don't normally write reviews for phones however the staff at this store compare to my Uxbridge branc are useless. I will be making a complaint to the manager formally.Updating this review. Useless. Deliberately getting my security password wrong and bank cards wrong. They lock put my account for 2 hours. Majority of them can't even speak English. Will never be back and I'll visit my Uxbridge branch
December 2022 by Riley Bonner
Would give them zero stars if I could! Absolutely ridiculous! I was MIS-SOLD a contract in this shop by Usman. A ?Switch? contract that apparently, when I went back into the store it was explained to me by the Manager that the ?Switch? option was not even eligible on the date I was sold this contract. The Manager explained that I would be able to contact O2 and upgrade for £3.99 extra a month for the ?Switch? contract and raise a complaint in the meantime. Which we did. We have been contacted by the complaints team from O2?s HR today and they have explained that this would NOT be possible. And that it is confirmed that we have been MIS-SOLD a contract which is ILLEGAL and we will be seeking further advice from our legal team. Absolutely shocking display of affairs! DO NOT BE MISLEAD!
November 2022 by Alice Day
Shout out to Sam! Thanks for your patience and taking the time to sort out the dilemma I was in. Found a solution where previous stores and customer services had failed. Thank you so much!
July 2022 by Leanne Thomas
Would highly recommend for all mobile needs. Also if they don't know the answer they will find it. They are a good laugh and very polite.
July 2022 by David Ratcliffe
Standard O2 shop. Could do with one or two additional staff. Long wait but not the fault of the staff, they were efficient, professional and helpful.
July 2022 by sohail iqbal
Rubbish service from 2 off your staff had me waiting for an hour to verify an ID if I could give a zero rating I would
June 2022 by A I
Waited nearly an hour to be seen slow staff too busy chatting and relaxing walked out
June 2022 by Russell Moody
Found all 3 staff (and yes they did all assist at different times) to be polite courteous knowledgeable efficientAnd couldn't fo enough for me.Strongly recommend
