February 2024 by Priyanka Ghelani
We came into this store in the afternoon on Sunday 25th to buy some items for an upcoming holiday. We were served by an extremely rude cashier named Pat.Pat had a severe attitudinal problem and it was clear she did not want to be there, nor did she want to serve us. Pat was rude, dismissive and simply miserable! We had barely got our receipt and items in our hands, when she shouted 'NEXT CUSTOMER!' whilst we were still at till point! It actually felt like we were being shoved away! Awful customer service! If I could give Pat a zero star, I would!
February 2024 by James Richings
A huge store and a great Costa.
February 2024 by Katie Rhodes
AVOID at all cost! The service is so slow. The staff are incompetent and rude. Any issues they ask you to call customer services - what is the point of having a physical store!
February 2024 by Louise
Big store. Lots of interesting items from clothes to homeware. Large carpark. Costa coffee shop in store.
December 2023 by Rakin Rahman
Took me 10 minutes to find 1 staff. Can't tell if its a worker or a customer
December 2023 by Nat HB
No next time?We were interested in buying a sofa but no staff was found in the home section. Waited for 45 mins until someone came to help. The staff answered only a few questions, which was helpful, but instantly went to serve the next customer and left us with their company tablet. We left unattended and were told to wait until she finished with the next customer. What a mess?
November 2023 by Jacqueline Ricketts
Staff available to help, good selection of choices in all departments
November 2023 by A G
Having used the click and collect service at the store before, waiting times for collection are often 20-30 minutes and at times even up to 40 minutes. After waiting 40 minutes this time round, I was advised that my parcel had been lost.Gentleman who introduced himself as the store manager believes that a 20 minute wait is perfectly acceptable. Also turns out that he isn?t the store manager but rather the department manager. Store manager was not in today but ?may be in tomorrow and if not then Monday?.It is clear that there is an ongoing problem with click and collect, lost parcels and poor customer service at this store. There is a high number of Google reviews from customers expressing the same frustration and it appears as though management is not that interested in making improvements.
October 2023 by LaMOi1
Reasonable products available. Perhaps slightly expensive considering John Lewis are just down the road.But that?s not the issue.It?s the staff!It?s entirely staffed by teenagers?.. Uninterested and mostly clueless, and just stand around chin wagging.So any thought to go in for some serious furniture shopping, and then hoping for some professional, knowledgable customer service ? think again!I would just go in and take a look, but I would just order from the online store as probably more efficient that way.If the staffing demographic remains as it is ? I cannot imagine foresee this store lasting long. :(
October 2023 by Kym Charlett
Not an awful store, decent size and stock. However the click and collect system is terrible - long waits and poorly organised. Some staff members were very helpful, whilst others showed little care and interest in doing the basics of their jobs (eg one staff member handed me my order with the parcel having been opened and the products clearly smashed to pieces, yet thought this was ok?)To add to this, my refund through customer services took almost a month to arrive.I?ll most likely shop here in the future, but I'll steer clear of the click and collect service.
October 2023 by J Howsbye
Staff nowhere to be found in the home section. Located two of them at the back of the store having a vape break on the staircase.
October 2023 by fatima ayesha
Useful store to have nearby, great parking, home accessories useful esp kitchen section- service is reasonable
August 2023 by Jeanette Crawford
Nicely laid out..easy parking..Good stock selection.
August 2023 by richi rich
Outside furniture area is like a wasteland. Weeds everywhere, furniture sets not priced, cushions on the floor. Don't think a member of staff has been out there for weeks
August 2023 by Dan Morey
Good Next, large and well stocked.Rated low as not good customer service on my visit