July 2025 by Ruhena Begum
Appalled by the service. The manager of the store happily let one of his staff members who was not on shift at the time charge at me and my two little girls (WHO ARE 3 & 4) for a having a scooter in the store. This was 30mins into shopping in the store. They did not warn us at the door for not being allowed a scooter and thought it was okay to come at us with an abrupt tone to not have the scooter or leave the store. My girls were only running around keeping themselves entertained like young children do. It was shocking behaviour from the team. There is a nicer way to say it especially to two innocent young children who don't know any better. What a horrid service. The manager happily stood there and let it happen and then after said it was okay how the matter was treated. After being a regular customer to New Look High wycombe I am never returning again.
May 2025 by Maggie Spooner
Great to have a large local New Look. Plenty of staff to ask for help and a tidy store too which isn?t always the case elsewhere. Poppy helped my niece with finding shoes and ended up buying her 2! I will say that don?t moan at the staff re paper free receipts it?s a company policy and I was embarrassed to see a younger member of the public giving the man on the till a hard time! Great store idea for giving someone a gift card.
April 2025 by Bianca Rodgers
Was one of the better shops in wycombe seems to have gone down hill.. prices have gone up too
January 2025 by Ruth Allum
Just want to say that Sara is a credit to you. She went above and beyond to help me with a Gift Card that I didn't understand. X
January 2025 by suilergoose505
Never have things I like in my size, always either big sizes or small sizes, no middle ground
November 2024 by Maggie UK
Big store which is great as there are not many New Look around UK and many have been closed, please keep it open! I love shopping there. I don't really like the fact they now they only do e-receipts which can cause issues but this is a New Look thing. My internet connection wasn't working when I made a initially purchase and then realised afterwards that my student discount was not put in by one of the staff members or perhaps a glitch. I went in the following week and one of the staff members kindly sorted this out for me. Erin showed me 5* customer service and made my shopping experience good and will definitely be coming back for that reason. Thank you Erin. :)
July 2024 by Gary Riley
Absolutely terrible service and customer relations especially from the supervisor who refused to give her name.
June 2024 by Ann Ashton
Shop assistant really helpful when we noticed a mark on a pair of shoes . She found a great alternative. Thanks
March 2024 by Kamil Pyciu
Wrong opening hours on google. On Sat in opens at 9.30, NOT 9.00.
Went there at 9.10 on Sat and was still closed. I was in rush and had no chance to come back later to collect my online order.
February 2024 by Hoor-Ul-Ain Tahir
Very good
October 2023 by Zoe Grant
They have some really great clothes in here but I've found the sizings to be very odd.They do stock other designers ranges so that may explain it somewhat.The value for money varies greatly too.I've bought some great pumps there for £10 which have lasted and I've gone back for more.However I found the cost of some of their casual wear to be overpriced.
September 2023 by U D
Beware, if you shop here you will not get a receipt (so you cannot return anything) unless you provide an e-mail address. I refused to give my e-mail address, firstly I think this goes against GDPR as they are collecting my e-mail address for what reason? Secondly this is against trading standards. By LAW I should get a receipt for my purchase and I should not have to provide an e-mail address to get my receipt. The girl behind the counter said "that's our policy". Well your Policy goes against the LAW, I will never shop at New look again and I will also be making a formal compliant to trading standards.
September 2023 by M Bee
I was refused an email address unless i provide an email address. Why not put a sign at the door to stop people shopping if they don?t use email. I was forced to give someone else?s email address. The girl at the till promised that the email won?t be used other than to send my receipt, but their terms and conditions state otherwise ?You have given us your e-mail address as you have chosen to receive an e-mail receipt , we will store this securely on our system so that if you ask we can send you e-mail receipts for any future purchases you make. This saves time, reduces the scope for error, and is more convenient for you the customer. In addition to your e-mail address we also store a security ?token? that recognises your payment card so that your e-mail address is immediately available.?Very deceptive
September 2023 by clodagh slade
I love new look I like looking around the store
August 2023 by Meera Bee
I was refused an email address unless i provide an email address. Why not put a sign at the door to stop people shopping if they don?t use email. I was forced to give someone else?s email address. The girl at the till promised that the email won?t be used other than to send my receipt, but their terms and conditions state otherwise ?You have given us your e-mail address as you have chosen to receive an e-mail receipt , we will store this securely on our system so that if you ask we can send you e-mail receipts for any future purchases you make. This saves time, reduces the scope for error, and is more convenient for you the customer. In addition to your e-mail address we also store a security ?token? that recognises your payment card so that your e-mail address is immediately available.?Very deceptive
