July 2025 by H
Nationwide as a whole has top tier savings accounts. The interest you get is so much better than other banks. This branch particularly has very helpful and professional staff. When I go into the High Wycombe branch, I always leave satisfied and with problems solved, information that I need or tasks completed... or they give me helpful direction.
July 2025 by MrJohnbedford
Long queues. I queued for 20 mins on a Wednesday afternoon. Staff wondering in and out of the offices. They are more then willing to direct you to a machine. My issue needed to be addressed at the counter and they clearly isn't enough staff. No apologies for the long delay. I withdraw my money and closed my account. Barclays no queues at all and lots of people serving.
March 2025 by Stoyan Nikolov
Very good branch. Professional approach. Quick phone call to book a slot on the same day for my 11 year old daughter. They were waiting for us, 10 min later she had her first bank account opened.
February 2025 by Sheila Cafferky
The customer service in Nationwide high Wycombe always excelling outstanding Customer Service.
The staff never fails to help me when I Have a question
TodayFelipe & Richard Went above and beyond to help resolve a problem I had nothing is ever Too much bother to listen and help and guide someone through a process, even though it can be more than the first or second time.
These people are an absolute asset to Nationwide and I highly recommend this bank and all the stuff
Kind regards, Sheila.
December 2024 by JJ GG
Felipe was extremely helpful and did a great job of helping us today. Really grateful thanks
October 2024 by peter martin
Went in on day and booked appointment to speak to some one about account for a later date.
June 2024 by Ro Le
Had to sort out something in person at the High Wycombe branch and golly it was it was good here. A far cry from the half-arsed HSBC down the road, which isn't much more than glorified cash machines. Very efficient and pleasant staff, it's making me think of switching.
March 2024 by A
Best bank, very reliable and helpful staff and system. Many thanks
March 2024 by Anonymous
Best bank, very reliable and helpful staff and system. Many thanks
November 2023 by George Wellington
Really helpful staff. Julia was especially helpful following up a bank change into Nationwide and kept me informed and updated after my visit. Great service
March 2023 by Myke Garraway
It's a bank, i got some cash changed up which was simple enough.
December 2022 by Thays Marchesini
Very nice staff. One of them, the strong one, was very very helpful. Definitely coming again.
December 2022 by Mary Gunning
Great service
August 2022 by Assad Bashir
I had a client try to pay an invoice whilst on the phone to me and was clearly cross with his treatment at this particular branch of Nationwide. He was speaking to the manager who was quite uptight about paying an invoice albeit the details provided by this gentleman was inaccurate. I cleared this up with the manager who mentioned their fraud and protection policy immediately into the conversation like I was some sort of con artist. I was able to send the accurate details online and whilst this manager went off to get the invoices and print them out my client was very upset and started using colourful language. Suddenly out of the blue another customer service person requested to speak to me, may I emphasise during my conversation with my client I said I was with Metro Bank who have problems with payments into their accounts and I stated I don?t understand why Nationwide were being so awkward? This gentleman took the phone and proceeded to tell me about how Metro are not part of the set up and that I was not right when it came to the client not presenting the right information. This gentleman had a complete disregard for anything I had to say and I made this clear to him during this conversation. I reiterated that the information given to my client was correct to which the customer service agent disregarded and then I mentioned that his colleague was about to receive the exact same information of the invoice of which I gave my client. He then went on to accuse me of swearing and laughing about his colleague to which I said this is also not correct as the client was evidently upset with the service he received the gentleman proceeded to accuse me of lying and I got cross and said that he was unprofessional and to ?get lost?. He hung up on the clients phone which again was not his call.I have never seen such poor customer service from a company before and I am not one to complain but this was absolutely outrageous and I count my lucky stars I am not a customer with Nationwide.
June 2022 by Olivia Eveleigh
Went in in to change my name on my account. Kerry was so cheerful and helpful. Was completely painless and she got it sorted in less than 10 minutes. Thanks!
