June 2025 by Hadia Ahmed
I'm always happy with the customer service at the HW branch. A big thank you to Muazzam who was especially kind today and made my life easier. Thanks!
December 2024 by Colin Dear
Just trying to draw my money out and close my account! Waited for ages with lots of staff around all hiding behind their screens, they seemed to half lost their way!
December 2024 by Jackie
Unhelpful and rude staff. Do not know what customer service is anymore. We went from Metro after getting awful service to Nationwide bank instead which gave a excellent service.
October 2024 by Emma Oliver
I was soimpressed with the entire team at Metro High Wycombe. Really helpful in setting up an account.
September 2024 by General 100
**Absolutely Disgraceful Customer Service**
I?ve visited Metro Bank High Wycombe **three times** now, and every single time they ask for something different! Each visit has been a waste of my time, as they seem completely unorganized and inconsistent with their requirements. I bring exactly what they ask for, only to be told I need something else on my next visit. How is this even acceptable? Their lack of clear communication and professionalism is astonishing. For a bank that prides itself on customer service, they have utterly failed. I would strongly advise anyone to avoid this branch?completely disgraceful service!
September 2024 by Quan
12:00 on a Monday with a que of 6 people. No wonder when there?s only 1 lady serving customers.
July 2024 by Duneesha Suloshini
Today, Mr. Paul at Metro Bank High Wycombe assisted us in opening a joint account. His friendly demeanor and professionalism made the process smooth and pleasant. There was no rush or waiting, ensuring a great customer experience. Highly recommend this branch for efficient and courteous service.
July 2024 by Paige Perkins
Aarti is extremely rude, she is rush rush rush. She has no manners seems like we were wasting her time and she didn?t want to be there. Metro used to be an excellent bank, now has definitely gone down hill. Please ask your staff to be friendlier
January 2024 by arfan akhtar
From March this branch will only open Monday to Friday. Only reason decided to bank with them was the fact I could visit the bank in person. You just get told to go to the Aylesbury branch
November 2023 by George Wellington
Great experience in branch, very helpful staff. Manager Leanne was helpful and friendly with account queries.
October 2023 by brittiliciousxo
Tried opening an account on 3 separate occasions, no one is ever available, despite 3 or 4 members of staff sitting at desk looking bored, no queues and the staff you speak to are not very friendly. The branch needs to get some customer training asap. You feel like you are bothering them by asking a question. I then walked into Nationwide and the experience was like chalk and cheese. Friendly courteous staff who greet you on arrival.
October 2023 by Jitesh Lakhani
Really impressed and happy on what they have done to open the bank account for my business. They arranged for a meeting with in an hour, even though they were busy.The service was polite, and clear on what will happen.This is definitely great service and from the person who took the call, to the person who opened the account.
September 2023 by Chris Kelly
Great location
June 2023 by Anna Belka
The customer service is so poor in that store. I have now gone there 3 times to upgrade to a new account and I've been turned away everytime because they're understaffed and theres only one person that can open the account. So useless! I understand there are issues with the amount of staff, but to make it better there needs to be a better system in place. If i need to get something done quickly because my finances are changing and I work a 9-5, how am I meant to get anything sorted if I get turned away in the morning before work and straight after. Because "they're so busy after 5" - no you're understaffed! And You don't know how to deal with it as a business. I don't understand. It feels like a chore to go there at this point.
June 2023 by Phil Burnham
Very slow service and we found the staff very rude and patronizing asking why I wanted to take money out and why I wanted to put money in my account??
