August 2025 by Zaf Hussain
Excellent service by Majid @ High Wycombe and also his colleague Seair helping choose a hp printer and delivery ? again top service thanks
August 2025 by Aaron Walrond
High Wycombe store. The store is huge, so if you're going in to find specific items, I wouldn't bother. The item I was looking for wasn't available for click and collect. They seemed understaffed with questions as to where to find items initially helpfully replied to as to identify that I'm in the wrong area, and to try another area. Upon searching within said area, and with still no luck as to finding the item, I couldn't find anyone to ask in the area, so asked staff from adjacent areas, and they just said that I needed to ask someone from the specific area. Therefore I tried queuing up at the counter to ask, however there was a long queue with issues with customers with returns. The staff radioed for more help with cashiers, but none arrived. Gave up after being in the queue for 10mins. I spent 45mins in the store. At the end of the day it resulted in a loss of sales, and I'll search elsewhere.
By far the worst John Lewis I've been in. The sheer size of the store and a lack of staff is a massive detractor, and I shall not be visiting again.
August 2025 by Tarah A
My favourite John Lewis to go to. Staff are generally friendly and helpful. The cafe is nice too with pretty views. Free parking is a plus.
August 2025 by Susan Jacobs
Visited the high Wycombe store today.
Can't fault the members of staff on the MAC and Clinique make up counters. They were both so helpful and friendly, I won't hesitate to revisit after my experience. They're definitely a credit to your store.
August 2025 by Joanna Bax
I ordered a made to measure roman blind today from JL in High Wycombe. I was served by Sarah Jayne who I think it's fair to say does not like Monday mornings or maybe she just didn't like the look of me. There was no greeting, very little eye contact and no thank you for your order at the end. Any question was mumbled at her computer screen, not me (the customer!) It was like being served by a robot or a chatbot, although that's probably unfair to chatbots as they do have polite and friendly words and phrases programmed into them. She clearly knew her stuff when it comes to home furnishings but her customer services skills are almost non existent and it really felt like she thought she was doing me a favour by serving me. I was glad when she had finished and I could get away. I then went to The Place to Eat and was served by Carol on the cake counter who definitely had the right attitude - a good morning, a smile, eye contact and a thank you at the end which I appreciated.
July 2025 by Andrew Cotter
Started at the lamp shade dept. After been advised by the lady that she was over due her break by 1/2 hr!!!! Eventually got served, bought two shades.
Onto the pillow dept.had to till and eventually a man turned up. Selected 2 pillows but they sealed in plastic, if were opened no return !!! But had a warrentee !! Bought 2!!!
Onto the shoes selected pair but no sales person!!wrang the unit and eventually a lady arrived and told me to go further up, no one there!!! So left. Not going back !!!
Wasted 50 mile drive !!!
July 2025 by Kelly Bacon
Great stores for designer and concession stores
July 2025 by S C
Such a fantastic shop, staff are so friendly and happy to help
July 2025 by Jim W
Today Salik Ali in the Tech Support gave me fantastic help with lots of patience?
July 2025 by Mark
My mother in law ordered a tv last Saturday and was due to be installed today, After receiving numerous phone calls in the week confirming the delivery. She has just received a phone call saying it won't be delivered as a driver has gone off sick. Are you telling me that an establishment as big as you can't cope when one driver calls in sick. Very very poor show John Lewis.
July 2025 by Caro Walker
I was referred to the lingerie department. The 2 assistants were both very helpful
July 2025 by Zara Bi
Muhammad from the electrical department was so helpful in helping me find a vacuum cleaner right for me, he knew about all the ins and outs and made it seamless to choose. Thanks Muhammad ??
June 2025 by Helen M
Not the best experience at John Lewis High Wycombe today.
Whilst choosing some bedding, I was asked by a member of staff to move to make way for that member of staff to help another customer with the same bedding items.
So confused why I had to step aside.
June 2025 by jennifer munro
I recently visited High Wycombe store and was very unhappy with the service.i purchased a new I phone and the assistant was to say the least rude.she never said please or thank you and was extremely brusque.
I then went to buy 2 bottles of perfume as gifts from Chanel. There was not an assistant in sight and after waiting for a while I left and bought them from Boots.
I am extremely disappointed in John Lewis.
June 2025 by Allan Robertson
Lovely lunch in the place to eat restaurant.
