March 2024 by Arrie Chie
Amazing as always, friendly staff and always quick. Best place to get a flu jab
February 2024 by Kim Pixley
Always friendly and helpful. Pharmacy is clean . I love using the safe outside of hours .
February 2024 by Sarah Lewis
Always helpful and approachable. The pharmacist has explained and assisted with my husband's heart and anti-hypertensive medication in a way that no GP can find the time to do these days.
January 2024 by vicky trew
I?ve been with this pharmacy for a few years now.They are very attentive to my medical needs and often go out their way to source medicine or keep an eye out for my prescriptions and would help with any questions about my medication.Have always been served promptly and are always very helpful.I highly recommend Downley Pharmacy and wish them all the success for the New Year and years to come.
July 2023 by Paula Simmons
Quick friendly and great advice
February 2023 by Karen Glassborow
This is a super pharmacyStaff are friendlyService is outstandingEven out of hours prescription collect through vending machine
July 2022 by Marcella Collins
Such a caring pharmacy. I?ve used them several times and they always really listen and give me attention in a way that is very genuine. Grateful to have this pharmacy close to me.
April 2022 by attp12
Although my experience always has been good but one staff out of three was loud to me. I was simply there to collect my normal prescription which was exempt from NHS charges,I am all right with fact that she misunderstood but speaking in loud tone was completely not in good behaviour expectation range.
January 2022 by Marsha Gray
I think 1 star is generous. NoIdea on the 5?s either?Quite how someone in customer service can be so rude. Miserable, grumpy, matron-type horror story serving at the counter. Second time Ive ever used this chemist, first time, barely got served as she was too busy pretending not to see me. I was trying to be discreet for what I was asking for and she bellowed to the person out back ?have we got anything for??. Thought I?d give her the benefit of the doubt. Maybe she was having a bad day. Went in yesterday to pick up some LFTs. When I said ?I?m here to pick up?.? Seeing my phone and NHs code she cut me off and barked ?NO!?. We don?t have any. Not until this afternoon. I was quite shocked at how aggressive she was. Why is this woman in a customer service job she clearly hates? Message to this lady - try being kind and patient for people coming to you and stop ignoring them as if they?re a nuisance. And to the manager - please send this lady on a customer service course.
January 2022 by Nahida Khatun
I've had to use this pharmacy to pick up prescriptions for family and have not had any issues until the last two times I visited. The pharamacist was rude and unprofessional. She kept me waiting for aprrox 10mins each time to approve a prepared medicine, while she completed admin tasks or chatted with colleagues. Now I'm all for finishing a task in hand, but not when it takes so long and you've been told a couple of times a customer is waiting. Considering the medicine took 2 mins to prepare, you can imagine how long a needless 10min wait can seem. Just plain rude! The rest of the staff seem lovely, pity that their professionalism doesn't wear off on the pharmacist :(Also just seen the review from Lulu Cheesecake below and my treatment was almost identical...a worrying trend I'd say.
August 2021 by Claire Crook
Great consumer service :-)
March 2021 by nb NB
The staff have been amazing all through Covid19. They have helped many times when the prescription has not been sent through. Always helpful with emergency advice. Thank you all.
March 2021 by Dianne sutton
Helpful knowledgeable and kind especially during these difficult times
March 2021 by Tony Edwards
Ladies are friendly, chief Pharmacist excellent advice
March 2020 by Shirley Ellis
always friendly, professional and helpful giving great advice and service.
