January 2024 by iverjane65
Roza assisted us to purchase a new suite. Coffee on arrival helped us relax and feel at home.
January 2024 by Benjamin Beames
Nice helpful staff pretty environment
December 2023 by Simon Gardner
Me and my wife are currently sat out the shop. We have a Orka sofa and have come today to order some more for our new house. We are the only customers here. Literally one other car which I can only guess is the two staffs. We have wondered around the shop and loitered around the sofa we wished to purchase.However even though we are the only customers in the store and the multiple looks from the staff members it seems we will be ordering online due to not once did they come speak to us. Not a ?can I help?No wonder online is becoming so popular
December 2023 by DO
Bought a Sofa at DFS HW, delivery cost is fixed (99,-) which is ridiculous for a 2 miles journey.Arranged self- pick up and was promised that Sofa would be packed ready for transport!Went back an additional time to confirm that pick up would be the next day! Sadly on the next day, nothing had been arranged, no covers / not dismantled.. nothing!The sales person was also not in and colleague had not been given a handover!Fazit: Quite disappointed with lack of communication between staff, they let themselves and DFS reputation down!First Star is for staff member who on the day tried to help! Second star is for the competent customer service person who took my initial inquiry! 3 star for sofa which is great!
October 2023 by Anish Sharma
Tito and Aliciah at DFS have truly been exceptional in helping us find the perfect sofa. Their knowledge, patience, and commitment to customer satisfaction are second to none. From the moment we walked into the store, they greeted us with warm smiles and a genuine eagerness to assist. They expertly guided us through the selection process, offering valuable insights and recommendations. Their attention to detail and dedication to ensuring our needs were met exceeded our expectations. Tito and Aliciah's professionalism and friendly demeanor made our sofa shopping experience not only enjoyable but also stress-free. We couldn't be happier with our purchase, and it's all thanks to their outstanding service. We highly recommend Tito and Aliciah to anyone looking for a seamless and delightful shopping experience at DFS. They are simply amazing!
October 2023 by sammi whitelock
After walking in the store 2 staff members looks at us to then walk away and hide in what looked like their office to not come out for a long time. We was the only ones in the store. When they did come out they was very rude. Will not be going back there again
August 2023 by julie ross
Went to buy a sofa with my mumThey deleted quickly however the sofa was not to standard and after almost a week she has still not been able to resolve the issue. The afterservice is completely rubbish they are only interested in selling the product and what happens after is your bad luck
May 2023 by peter springford
Product fine.Service a little 'difficult'.
May 2023 by Omar Farahat
Terrible customer service and terrible management!They delivered a damaged piece of furniture in Feb 2023 and till now (May 2023) I had no resolution despite of the constant follow ups with the store manager who is not replying to my 15 follow up emails and reminders.As a golden rule, don?t fall for their offer to pay extra for after sale care!, ITS A SPAM!I demand to be contacted by customer service senior management
May 2023 by Russell Brown
Good selection of sofas, nice clean store etc etc, but my god the salesman would not leave us alone. Will go elsewhere when we actually come to order a sofa whether it be dfs elsewhere or another store.
April 2023 by Cyborg Vole
Great quality sofas, the staff have always been very helpful being able to answer any questions.Quick and easy to buy a sofa when you do decide
April 2023 by Stephen Hall
A larger inside than it looks from the outside type of store, worth a look if you're buying a sofa. It also has a clearance section and parking directly outside.
April 2023 by Hannah George
Still waiting on replacement of faulty parts and damaged sofa from July last year. Absolutely horrendous service.
February 2023 by Kamil Lesniewski
It's a good place to find furnitures,Advisors treats customers right and make sure products will meet their needs.
January 2023 by Matthew Woonton
Lovely helpful staff, quiet, pleasant atmosphere.
