February 2024 by Vadim Derish
Inexplicably rude customer service, when all I did was bring in a brand new kitchen appliance in its original box for donation. It was a good reminder of why I don't live in the UK anymore. Some of the staff here should seriously reconsider their career choices.
December 2023 by Aravind Ekanath
Store timing says it closes at 5:30 pm but every-time I come it closes before 5pm.
September 2023 by Magda Kapturska
Had a collection booked for today, arranged weeks ago. Phoned the store, and was assured it?ll be picked up today by 2pm, despite my pick up time being set for the morning.Phoned the store 3 times, past 2pm - straight to voicemail.What an absolute waste of my time!!!
March 2023 by Sam Grobler
Had a collection set up for today. Called the store last week to ask if it was possible to add some additional items onto the collection and was told, absolutely, and that the driver would pick up anything that I wanted to donate. When the driver arrived he said he wouldn't take anything that wasn't on his list. I was understanding about this and was willing to set up another collection. He then said he didn't want to take one of the items that was on the list, so I asked him to help me take it to my car so I could take it to the dump. I am disabled and not able to do this myself. He kept interrupting me and was very rude when a simple "no" would have done and accused me of threatening him so I asked him to leave and didn't end up giving BHF anything. I wouldn't bother donating anything to this store and would recommend going elsewhere to make donations.
March 2023 by Paulbuleo
My wife likes to buy things from charities shops. Just something old and special. Since 2023 we noticed a drastic change in management style. It used to be value for money and now it is maximum revenue and lots of brand new things than donated items. It is not serving the local community anymore in my eyes. I feel better raising my subscription to charity than buying brand news poor quality things from here. 2 stars for its technically a charity shop.
November 2022 by Ryan Ryan
furniture delivered on time, drivers very helpful and polite. Thank you BHF for great service
July 2022 by elena stratulat
You can find loads of different types of furniture, some accessible prices
March 2022 by camilla olesky
Waited 3 months for them to pick a sofa up and when they arrived they refused to take it due to a mark that can be washed off. He said he would "talk" to his mannager, said he would get back to us in 15 mins and we never hurd from them again. Such poor service and does not make me want to donate to them again!
February 2022 by Opinion Honest
I will seriously avoid this store by a mile.I used to shop some of my furnitures here, I am also a gift aider.I have decided to donate some of my furnitures to them. I have contacted the store, booked a collection date no problem.On the day of my collection two men rang my doorbell, no 'hello' no 'good morning', I have asked them if they could wear foot covers, their response was 'no safety'.Now, I would have understood if they would be professional individuals wear steel cap shoes, face masks and gloves, but they were wearing track suits and muddy trainers.Instead of politely saying 'no' they started arguing with me and telling me 'that they follow their own rules'.My husband ended up bringing one of the armchairs out, which they took and the sofa had a minor wear and tear at the bottom which they took pictures of, saying they will get back to me in fifteen minutes.They never called me back, took my donation for which noone said 'thank you' for.They have some seriously **bad subcontractors**.I am happy to continue my donations to charity, but not to this store.
October 2021 by Claire Bear
I would think twice before booking a house clearance. I had a man come to look at house contents. He said he'd send a quote. 3 weeks on quote didn't come. Chased by email they said manager finishing quote, that was a week ago. I've had to sort something else out as time is ticking.
September 2021 by Kerr Avon II
Appalling service. Booked a collection from my home 3 weeks in advance. even checked the week before to make sure everything was okay for my collection. I was told I was still booked in for Saturday! My time slot was between 08:00 and 14:00No one showed up! Called them just before 3pm to see if everything was still on course and was given numerous scenarios about why they have not been around yet. Asked them to call back and let me know what the situation was but did not receive any calls.I had already said to them I was moving and they still didn?t turn up! They have now missed out on a few good items that could have gone to a good home as well as raising to money.Very disappointed with the way things are run there.
July 2021 by Karly Ayre
The best charity I?ve ever worked for x I would recommend anyone volonteer for them it?s one for the best places I?ve ever worked for the staff are friendly and helpful
July 2021 by Pauline Whitehead
I have just had two gentleman collect my donation. I just want to say thank you and would recommend the British Heart foundation and their staff for a professional job.Two very helpful guys.
July 2021 by Rob Miles
Collection service, booked 6 weeks in advance, told I would get a call 30 mins before. I described the items in detail on their website. No call, when i queried this the driver said "our other call was near" (??). Took the best item them spent more time photographing the other items to prove he could take them. I only select items I know to be sellable and these will now go on facebook selling and I'll get the money not BHF. I had more things ready but once I saw how ungrateful and picky they were I pulled the rest back and they will go to a charity that actually wants things.
January 2020 by floatingspirit2009
The times I have been to this shop I have been ignored by the people at the counter. When they have talked to me they are rude, abrupt and just plain nasty I have found the only person that was pleasant kind courteous professional and plain different to the rest of the staff was Dan. I believe he adjust started there and really if he hasn't been so professional I would never have gone there again
