January 2024 by James Guyton
Can't even click on the shop I want to order from, as an advert is in front of it and won't go. Can click on 2 other shops near the postcode, but not the one I'm trying to go to. I'll go to Domino's instead.
December 2023 by Bali Nijjar
Waited 2 hours... No one answered the phone... Not the first
December 2023 by John Neary
Tried to order on line done all of my choices then went to check out and said could not deliver to me so couldn?t complete order. I don?t live in Birmingham and won?t let me change postcode.So rang up and they said they can?t give me same deal as they do online but only a 20% discount. My order would then be more money that what it would be online.You need to sort this out as you have now lost a sale. I normally enjoy papa johns
December 2023 by Nermin Bhanji
Thought I would try Papa Johns instead of our usual Domino's - what a mistake! It was my daughters birthday party and I ordered 5 XXL pizzas. Placed the order online and then 10 minutes later tried calling the Gerrards X branch to see if they were ready to collect. No one answered so tried again. Again, no one answered so tried again, still no answer. Decided to just go there and found the pizza's had been sat there for a while. They were cold and chewy and the meat pizza's (Philly cheese and chicken fajita) had very little meat. At the end of the party, we still had 2.5 pizza's leftover which speaks volumes!
December 2023 by H H (H5)
Not the first time, always take an hour to deliver at least,If you go into the shop it takes 10 mins max.Whats the point of having delivery if you?.. can?t deliver?
November 2023 by Molly Wallace
Placed a large order online for a party. The pizzas arrived on the time I requested and the 9 pizzas were hot and perfect!The delivery guy was super helpful! Thank you!
October 2023 by S Singh
Web tracking shows delivered on web tracking but not even left the shop.. not good
August 2023 by Matty Vickery
Useless customer service. I ordered a Double pepperoni pizza Sunday night - and asked for two toppings, was charged for two toppings, yet only received one of the topping I paid for.The young lady(Sunday night) that served me didn?t even know how to print me a receipt, super polite and I actually felt sorry for her that she couldn?t even complete a simple task.I went back Monday evening as the food options around here were less than to be desired and was told at 22:40 ?I am closed, I?ve cleaned and I should have come before 22:45!?, regardless that I actually did, (please see the time stamp on my photo), I then saw the sign on the door that boasted about closing at 11pm.Any idiot that owns this franchise, surely would capitalise on the fact they are next door to a cinema and train the rude women accordingly!What a joke
July 2023 by Mickey cat
would never buy from here ever,My neighbour bought food from you, I am the innocent person who your driver damage my property by poor driving, and no one is helping me rectify the damage to my property.The woman who drove straight through my fence, has been sent video of her poor driving. She is totally ignoring my emails and text to rectify it as she said in email she would.I am left with a bill for the damage and this is the only way I can get my message to the owner. I would not eat at this place if this is how you treat the public. If this woman replaces my chain link fence and support cones, I will take this review down.Phone calls are useless I am no further on than when I first brought it to your attention.
June 2023 by Jason Harwick
Good deals on the website and much better variety of sides and desserts than others
June 2023 by QPR w12
Can I give 0 star pizza come hour and a half from ordering , cold pizza , ? will be taking my business else where .
June 2023 by Selina Sandhu
Never answers the phone. Always claims that their ?system is down? staff here is really bad. Worst branch compared to the others
June 2023 by Kelly Warren
I ordered at 5:27pm? it?s now 7:37! Still no pizza and no one is answering the phone!!! I was told at 7:13pm they would be with me in 7mins!!!
I want a full refund!
May 2023 by Gol Den
For the 2nd time in a row, my order was wrong. Gave me the totally wrong pizza, then didn?t offer a refund but rather a voucher to go make the mistake of ordering there a 3rd time. How is this place still open?
April 2023 by Ghubeny K
The food was expected to arrive 1:27-1:45 but it arrive 2:15. It was barely hot and the chocolate chip cookie tasted burnt and bitter - as if it wasnt even fresh and was just reheated from a previous order. Honestly, I do not understand how the food was so badly prepared and I paid this extra service fee and this extra marketplace fee??? I even tried calling the merchant with the number provided but they would not pick up after multiple attempts - this was 5 times with 3 different numbers??? Then, I got someone to go to the shop to see if there was something wrong and they finally spoke to us over the phone. It is actually so stupid how this type of service is on ubereats - it was such a scam.
