September 2023 by Lewis Poole
Great customer service. A very pleasant experience. Lots of help from staff.
August 2023 by Surinder Singh
Excellent service by Karan
June 2023 by Nayeem Hussenbux
We went to Carpetright in Gerrards Cross looking for carpets to replace in our lounge and two bedrooms.We were met by Karan, who was friendly, polite and courteous. He took the time to explain all the carpet options available based on our relevant room requirements and our budget. This made it easy for us to make our decisions. There was a 3 week delay on the availability of one of the chosen carpet size, but Karan kept us updated regularly and when available, the carpets were delivered and fitted promptly. A high level of service making the whole process stress free for us.
May 2023 by Marina Hall
We've recently bought carpets from Carpetright in GX and our experience was great! Manager in the shop was excellent and fitters were very experienced. All round great.
April 2023 by Anita Mitton
Very good service. Karan was helpful and informative assisting me to choose the right carpet. Provided a competitive quote very quickly and the order process was very straightforward. Hope the fitting process is as straightforward and continues to this standard!
June 2022 by Raef Kobeissi
You have to keep chasing, they don?t reply to emails - customer services really need a shakeup in that branch.
April 2022 by Jan Potts
No one in the Gerrards cross shop at 10.15 this morning. No reason why.
September 2021 by teethgrinder 79
Excellent service.
August 2021 by Daniel Shepherd
Carpetright replaced my carpets throughout 2 years ago. They charged me for underlay then just left the original in place. The carpets went all saggy after 6 Months (see photo). They could not inspect during Covid-19 lockdown and said they would sort it out post Covid-19 lockdown. Then they refused when I returned to the shop. My flat was a 30 second walk from their Gerrards Cross store but they refused to even inspect.In the end I had to pay another carpet fitter to come and stretch the saggy carpet and that's when I discovered the 25 year old John Lewis underlay was still underneath and I'd been completely ripped off. Horrible company, horrible service. Avoid!
July 2021 by Georgina Cockcroft
I had a really positive experience when ordering my laminate flooring. I was quite specific about what I wanted but needed advice on the best kind of flooring (who knew there was waterproof and non-waterproof?). The manager there was really helpful and was able to book in my fitting before Christmas, which was a massive plus!!!!
September 2020 by Emily Heath
I have used Carpetright a couple of times and have always had a good experience. Yesterday I had an appointment and saw Jan. He was very helpful and knowledgable, now looking forward to my carpet arriving and finishing off my rooms. Thanks for a great service!
September 2020 by Laura Brown
took refundable deposit and refused to give back - very unhappy customerdo not recommend - beware this does not happen to you
July 2019 by Tom Wardale
Carpetright: 7-10 working days to deliver a roll of plastic from a warehouse in Essex. If you want expedited delivery (a rapid 4-7 days) that'll be £80.Also the staff here are awful - slow, unhelpful, and (based on no information at all) tried convince us that our decorators were going to file a lawsuit against us (I think this was a misguided attempt to get us to use carpetright's fitters).
November 2018 by sam sackville
Carpetright: 7-10 working days to deliver a roll of plastic from a warehouse in Essex. If you want expedited delivery (a rapid 4-7 days) that'll be £80.
