August 2025 by Alisha Kayumba
Was racially profiled today (Thursday 21st) at 12:07 by two of ur workers. Walked in to get some water. Took my PURSE out of my bag to pay with cash. Walked up to pay and was asked ?if I was SURE that?s all I wanted to get? and ?if there was anything in my bag?. I said NO and asked if they want to search my bag to which he replied ?no I trust you? CLEARLY not if ur asking me if I stole anything. PAID, and turned to walk out to find they had LOCKED THE DOOR!!! They tried to lie and say the door was malfunctioning, funny how it was PERFECTLY fine when I walked in and when a previous customer left before me. I live very close to this gas station, I and my family have shopped there so many times to be treated like a common criminal is DISGUSTING. Never in my life have I been treated like this. Absolutely UNACCEPTABLE.
September 2024 by Rachel Hughes
The customer experience is dire! I made a mistake with Amazon drop off times (confusingly drop off times are Sat and Sun 6 -10 am only). In both cases, I was told angrily by 2 different members of staff to go away. The air pump is often broken and is £0.50 than the BP garage a mile away. I used to use this station. However, I've seen a big decline in the past month or so. I will not be back! I do not recommend.
September 2024 by Sedat Solak
I wanted to use the customers toilet they weren?t allowed to use it.
July 2024 by steve pickett
Toilets stunk
February 2024 by Abbie Baker
Lovely staff! Always helpful.Really good Too Good to Go stuff too :)
January 2024 by Abigail Baker
Lovely staff! Always helpful.
Really good Too Good to Go stuff too :)
January 2024 by Trina F
It says online that this petrol station is open until 11pm. I came at 10:50pm a few weeks ago and the worker refused to unlock the doors nor did he agree to serve me through the window with the cash drawer like some other petrol stations do at night. He was very rude and disrespectful. He said that every night they close at 10:50pm so that they can go home at 11pm since, and I quote, "he's only paid until 11pm". If this is the case then the opening hours need to be updated to reflect the fact that they lock the doors at 10:50pm. It wasted my time because I travelled all the way to the petrol station thinking that it would still be open for a further ten minutes after my arrival and I only needed one item but it was painkillers as I had a really bad headache so I ended up having to drive even further to get to the 24 hour petrol station in Uxbridge to get what I needed. The staff member was extremely rude and dismissive to me and in my previous experience when I worked in retail even if the staff are only paid until 11pm it is still expected for us to close/ clean the shop after this time.
November 2023 by H
This shell petrol station used to have a car wash and a Jet wash & I used to use them both to wash my car & Jet wash the van, but since the renovations to the petrol station they have removed both and replace them with a (extremely expensive/overpriced) little Waitrose so no more car cleaning or shopping here for me anymore. ?Fuel ? prices are high compared to the two other petrol stations (Esso & BP) near by.Overall the station is always clean and tidy.It has shell WiFi but only 20min parking? Not long if you want to do your shopping here or eat your lunch or drink your Costa coffee (they have 2 Costa machines).It has a tyre pump & screen wash machine & also a Cash point.Also while I was taking a few snaps for Google maps a staff member told me that I was Not allowed to take photos in the store or on the site! ?Shell is this your policy about photography on your sites & posting social media photos promoting your sites?? Or was it an ill formed staff member??Let me know Shell & I'll edit later ?
October 2023 by iosif popa (el)
Select
May 2023 by Google user
Nice and clean forecourt fully stoked shop clean toilets and friendly staff
April 2023 by Chaudhry Afzal Javed
Nice and clean forecourt fully stoked shop clean toilets and friendly staff
October 2022 by Piotr Chrzanowski
Why toilet on this shell station it?s not working over one month??? After refurbished toilet woks maybe two months. Very poor service.
October 2022 by Razvan George (R-GeOxX)
It's Tuesday, 9.25pm and the doors are shut. After all 20min drive here to charge my car, use the facilities and maybe some shopping I get doors closed and no shopping unless through the small windows. I chose shell like always as I knew it's a serious company which sticks to the schedules. But it seems the employees here are in a rush.... Shame
October 2022 by Russell Brown
Nice clean newly refurbished shell with a waitrose store. Overpriced on everything as usual but what one isn't
December 2021 by Przemyslaw Bojarski
I often used this station until a cashier named Vasa started being rude. Every customer that comes into the station is a problem for him. It is simply a station where you want to go in, pay your bill and leave, but at the same time you don't want to feel unwelcome.
