April 2023 by Holly Underwood
Amazing service. John was so helpful.
October 2022 by James McCafferty
The highest standards of customer service I have come across in a VERY long time. Our Bosch washing machine packed up after six years of service, so we rang John at Home Appliances to see if it could be fixed. He came out to look within 24 hours and only charged us a basic £35 call-out fee. He couldn?t find an obvious problem, so took the machine back to his workshop to see if he could sort out the problem. He spent the following morning taking the machine apart (no extra charge), but called to say it was a motherboard failure - not worth fixing. He sent us the reference for the latest version of the same machine and gave us the price if he ordered it for us, but no hard sell - he was quite happy for us to do an online price comparison. We found John Lewis were quoting a price about £55 lower. However, when we looked closer we found that they charged £20 for disposal and £25 for installation. This meant that the price John had quoted was only £10 more than John Lewis. Needless to say, we asked John to order one for us. It was then we discovered the extent of his amazing customer service. The wholesaler told him they couldn?t deliver for a week, so John brought over a reconditioned machine for us to use during that week. WOW. I mean WOW. Would John Lewis have done that? I think not! Our new machine was delivered and installed by John today, and he took back the reconditioned machine he had lent to us FREE OF CHARGE. Absolutely outstanding. Check prices (and hidden extras?.) with John Lewis, then call Home Appliances!
October 2022 by Paula Biswell
Extremely knowledgeable about all white goods. Couldn?t fault the service provided. Would not hesitate to recommend. Thank you!
October 2022 by Graham Ecob
Excellent service and speedy delivery - couldn't have asked for more....
October 2022 by Stephen Thorne
great service, wealth of knowledge
October 2021 by Dawn Whitehead
Excellent customer service, knowledgeable about the products and no hard sell.I ordered a Hotpoint cooker, cost including delivery, disconnection, removal and installation was at least £70 cheaper than all the big companies.I was kept up to date regarding delivery and installation, and order to installation was less than 4 days including the weekend.Even the big smiley company cannot compete with that service!Would highly recommend and will certainly be using them again ?
October 2021 by Mike Gregory
When my mother?s fridge/freezer packed up, he failed to return multiple calls, failed to visit on two separate days, then when he finally arrived he took one look at it and said he couldn?t do anything with it. He didn?t even look inside. A quick Google of the model number and I?d diagnosed the problem, watched a YouTube video, and it took me 15 mins to fix. Poor service.
October 2021 by Jake Baker
We had an emergency situation with our old freezer and called the shop.He came out within the hour and managed to repair it on site!With 40 years experience I would highly recommend anyone in need of a new appliance or a repair on an old one to go here first!!
