December 2023 by Louanna Hart
Thank you Harrold Opticians for my fabulous new glasses. I?ve never had glasses which fit so well, are comfortable to wear and look great plus I can see so much better. The customer service was very welcoming, efficient and professional. The testing was very thorough, everything was explained and not rushed. The personal touch to help me find the right style of glasses for me was so helpful and much appreciated. I highly recommend this Opticians!!
December 2023 by Sally Hutchinson
Fantastic selection of glasses. Nothing is too much trouble. I have been using Harrold Opticians for a few years and such lovely, attentive staff and personal service.. Wouldn?t hesitate to recommend this opticians.
December 2023 by Peter Hart
I have been visiting opticians for many years and was fortunate to discover Harrolds in Beaconsfield around 5 years ago. The service and professionalism is always superb but I am very grateful for their thorough testing which has identified a potential serious issue. I have never had this test anywhere else so I can?t speak highly enough about this and every other experience I have had there.
December 2023 by Lara Atkins
I can?t rate Harold?s Opticians highly enough for the wonderful service that I received. From the moment you walk in, to the professional testing and great range of frames. I would highly recommend.
December 2023 by lisa gilbert
Really friendly independant opticians who can never do enough to help you. The staff always go that extra mile to make sure you are happy in your new glasses. Wouldnt go anywhere else.
November 2023 by Mo
Awful experience with Harrold's Beaconsfield. First appointment booked was cancelled with 25 minutes notice because of the optician not turning up, I was nearly there and had to go back home (Don't try and deny it I still have the phone records) They rebooked for 2 days later at a very inconvenient time (11.30) but it's all they had and we tried our best to get there on time, If you know the location in question you'll know how bad the parking is and we had an absolute nightmare trying to find a space so we were admittedly 15 minutes late. However as I booked the top of the range £89 appointment which is supposed to be UPTO 45 minutes long on their website I figured I might still be seen, Being an extended appointment there won't be a client booked at 12pm surely?That's exactly what they had done booking the next client at dead on 12pm, The staff were very off, Very unsympathetic, It's somewhat hypocritical of them to criticise me for being 15 minutes late when the first appointment was cancelled with 25 minutes notice because there optician didn't bother turning up on a Saturday. The optician came out and explained she needs 30 minutes for each appointment and so she wouldn't be able to finish my appointment in time with only 15 minutes left I suspect with that said they probably re-booked me in for a standard 30 minute appointment rather than the £89 extended appointment that I had originally booked so I suspect I would have been disappointed even if they had of seen me.On the my account portal they have me booked for four appointments! I only ever booked one, They rebooked the other one, The first one is shown correctly as cancelled from there end the second one the same day is complete fiction, The rebooked one for two days later at 11:30am is showing as a no show which is blatantly a lie and then the fourth one on the same day at 12pm is also shown as a no show which is ironic because they wouldn't see me because of another client booked in at 12pm and yet it's showing on my account portal that the client was apparently me. An utter shambles. I was very lucky to be able to get a same day appointment at a well-known respected opticians in High Wycombe and after a lovely appointment with great service, 9 days later I received my glasses and I'm very pleased with them, I spent £299 on a really nice designer pair so more fool them for losing out the £89 for the appointment + £299 for the glasses I guess Harrold's is doing so well they can afford to throw that sort of money away, Never will I ever go back to them.
May 2023 by Józefa Fawcett
Quite simply the best customer service of any store I've visited in the last few years.
February 2023 by Liam Sharpe
Super friendly, fast and helpful.
October 2022 by hollowaysteve
Just dropped in with my fathers glasses that had lost a screw. Asked if they had a box of spares to rummage in and the very nice optometrist took them without hesitation and replaced the screw immediately and for no charge. Great service with a smile. I don?t live in this area but based on that service I wouldn?t hesitate to make Harold?s my optician if I did.
October 2022 by Geoff Tobin
Really impressed. Had my eyes examined today by Jaymi Yu and she was excellent taking time to establish the cause of my problem and patiently progressing through the system checks etc. Couldn't be happier. Also the Practice Manager Nicole Thompson was first class, friendly and efficient. Highly recommended
October 2021 by Diana Maleshkova
Everyone there is very kind and knowable. Needed glasses for my 5 years old .We have tried many different pairs but felt like not the right one found ,so they offered to order few additional pairs from a catalogue and we have found the best pair to suit our little one.Definitely reccomend Harrold opticians
October 2021 by Martin Coles
Been using Harrold Opticians for decades but new management not a patch on previous set up. Great pity. Moving elsewhere.
October 2020 by Jenny Niven
Getting hearing aids was a pleasurable experience! This was down to the professional and empathetic way in which audiologist Louise fitted me with aids that suited my needs. After care was superb too considering Covid restrictions. Would highly recommend. Thank you very much.
October 2020 by Charlie Thompson
Louise the audiologist was superb, notably understanding and getting it right while keeping safe in the post Covid world. Highly recommend
October 2020 by Richard Edwards
Excellent service from Nicole and team while choosing my first pair of glasses. Would recommened them to anyone.
