December 2023 by Superman
I?ll never visit this site again. Hardly any stock and my order is never correct. I have chosen to avoid this site. Service slow. And you need to carve out 30 mins to actually get a drink despite an abundance of staff behind the counter.
December 2023 by Linda Green
Despite 3 people serving and making coffee, it took 20 minutes to get complete order. Hot chocolates arrived and I waited patiently for the Terry?s Chocolate Orange muffin. They went on to serve others. One blatantly busy counting money and did not even ask what am I waiting for. I had to jumped in before 4th person was served to ask an about the muffin. Awful and rude. Would have left it if it wasn?t bought for my child.
December 2023 by Neil Phillips
Nice place but woefully understaffed. We had to wait 15 minutes for one coffee. On a Saturday afternoon they had two people serving and the queue was very long. People are crying out for employment, sort it out Costa!
November 2023 by moonwalker3216
Was served by 2 philapino ladies best customer service and made my drink to
November 2023 by L
I asked if there was Hibiscus in their Spiced Apple Infusion - I'm pregnant and Hibiscus can cause miscarriage. I was assured there wasn't. Luckily nothing happened but I have since been informed by Costa that hibiscus is the main ingredient in the Spiced Apple Infusion!Very dangerous and irresponsible!(P.S. the tuna melt is awful, and you get served with paper cups and carton boxed even if you say you're eating in.)Dietary restrictions: Personnel not trained enough and dangerous.
November 2023 by Raluca Pop
Some of the staff are nice and doing their best and some no one knows what they?re doing. It took 20 minutes to get 2 coffees when I was the second one in the queue. Happened more than once now so just give it a
November 2023 by Andrew Evans
Always takes far too long for a simple coffee order?we just waited 20mins for a flat white and cappuccino to receive the wrong drinks in the wrong cups (takeaway cups even though we were sitting in). 8-10 visits and always the same?we need to learn not to come, yes!
November 2023 by Alexandra Jones
Sloooooooooow service. Three staff members, one inefficiently making drinks and muddling orders. The other two not doing much of anything. Over 20 mins to get two basic drinks.
September 2023 by Roy Karlson
It was my sons 56th birthday and as it was a flying visit during his lunch break, the local inn was too crowded to wait. Beaconsfield has changed so much in 58 years since I worked there but still a lovely part of Old England to visit though the pace of life is so much more than my day.I shall go there again.
September 2023 by Andrew Omokaro
Excellent customer service.Polite and knowledgeable staff.Nice ambient atmosphere.I would recommend this place to anyone.
August 2023 by Owen McIlreavy
Standard Costa in terms of appearance and food/ drink options, but I found the service particularly sub-par.. So far I've been twice, with my coffee orders wrong both times, wrong receipts (for work) given and long wait times.. In fairness it's not 100% just the staffs fault, they could do with at least one more person on the floor..
July 2023 by Excursion12819240682
In decline. No cups for 2 weeks other than paper ones even if you drink in. Excuse is no dishwasher. If you use your beans they say they have no large cups so you get short changed for saving up beans only to use them on a small or medium drink when you are entitled to large. No cream or choc sprinkles and over a sham. The management have no interest despite having a prime spot in beaconsfield. Costa shirk and say it?s a franchise but we?ll tell the rep. To be honest the rep is doing little to nothing for the site, customers or the brand. I have deleted my app after 20 years with costa. I am fed up of queuing for half baked orders and short changed. There are many other options in beaconsfield so I?m changing brands as this site doesn?t care about customer service.
July 2023 by philip crennell
Waited a while shop understaffed
June 2023 by Debabroto Banerjee
The staff were very accommodating and served good food. The atmosphere was cosy and family-friendly. They served good coffee but my son said that it was no match to the hot chocolate.
May 2023 by BossyBossy2021
Very nice costa coffee place to go . Really nice and fresh coffee.
