August 2023 by Bon
It's a great shop with fabulous staff who put up with a lot of unacceptable behaviour from certain members of the public at times. I've seen poor Simon almost reduced to tears by the onslaught of verbal filth & depravity from one old woman. However despite this Simon & his colleagues remain cheerful, polite & helpful. I do wish some people would realise it's a shop not a library & actually BUY magazines rather than stand there reading them. I have offered to screech obscenities & attack these tightwads with a stick but the staff have politely declined my offer pointing out the dangers of litigation.
July 2023 by Ric Storm
I will say that the store would benefit from a face-lift to help brighten it up with new fixtures, a lick of paint & maybe some new lighting as some areas of the store seem very dark compared to others.I see people complaining about 'queues' at the post office but everytime I go the queue is practically non-existent and only busy on pension days.I agree that price labels rarely match the product on the rack, however, the staff in store are always very polite and helpful, with some actually going that extra mile to help, I had one really helpful staff member run off from the till only to return moments later with a free gift that I failed to see when buying a half price book, great service imo.I do think WHSmiths lost a lot of customers when they removed things years ago like dvd's, cd's, video games and toys etc as there are really no other stores in the town to compete with except the many second hand stores and with the likes of HMV leaving Aylesbury completely.I also see people complaining about pricing, yet the store also has tons of items that are lower priced compared to other big stores, like books and stationary and numerous offers at the front of the store.Yes, they could benefit from more staff, but if they don't have 'buying-customers' , then how can they afford more staff.As a former retail manager, I would suggest the company takes a look at rebranding, refitting, rebooting to attract a large customer base before the company goes the way of all the other big stores that have left the town centres.
February 2023 by Ben Green
Great store. Forgot to pick up my item from self service when I was in a rush, went back the next day and they had put the item aside for me. Great products at reasonable prices.
December 2022 by Alana Muhammad
we are students that went into WHsmith to post a parcel and we qued in the que and politely asked a lady called sara if i can put my rubbish in the bin, and she said no thankyou and started shouting at us telling us there are bins all around aylesbury and she would appreciate us if we didn?t ask again. we then said it?s fine in the same manner we spoke to her before and she said from the till ?there?s a bin in mcdonald?s, waste your time there?. we then left the situation and went to the post office where we had found a bin in the waiting queue. we had left the rubbish there and as we were walking out she said thanks for leaving it behind. we told her we binned it and she carried on making snarky comments. we got her name and she responded with why do u need my name is it because i?m rude. we don?t appreciate this type of customer service, especially as we all work in retail ourselves. we?re upset with the manners she spoke in and we suggest you do something about it before she scares more customers away.
October 2022 by Christian C.
Very good stationary shop and also to get books... prices are reasonable
November 2021 by Jamjarr
It's not bad in there I guess.Never too busy, with exception of the post office which can be a nightmare
July 2021 by Paula Lepadatu
Good variety of notebooks and maps. But is always untidy; products do not correspond to prices on shelves.
July 2020 by Clare Davies
Product I wanted, not even priced. No carrier bags at the checkouts. Terrible service, last time I went in wanted to buy a special card it was £10.00 but no envelope. Books more expensive then Tesco and morrisons. Not really sure what the incentive to go there.
August 2019 by Alex Plumbley-Jones
Post Office almost always has a long queue with most of the counters unstaffed.
July 2019 by Info Sett
My Sunday lady in the post office confused me by being there on Saturday. However, she she was her usual smiley and helpful self so made my day(as always... She is a credit to the company)
July 2019 by Tony
Post office in center town,busy and they are short with staff!?!Big like for some of staff and very disappointed with coldhart staff that are working at the till. Overall it can be better.
July 2019 by Will Nuttycombe
The post office needs more staff or to stop doing housekeeping chores when a queue of 18 is waiting with only 1 till open but another colleague there.
July 2019 by John Parish Photography
Ok sort of shop, they have most things you may need.Just wish that they would not change the shop round so much, confuses me every time.
July 2019 by Steve Plant
Went to post office really busy only 2 tills open and automatic parcel tills all closed. Not good enough.
July 2019 by Tom Richardson
Used the PostOffice here. Understaffed and they now fully rely on a confusing self service system.
