December 2023 by Ashia Kousar
I would like to thank Amber for her brilliant service. She is an amazing kind person who goes well over and beyond. Her level of respect towards my autism children is so overwhelming. She's a great asset to company.
September 2023 by Jess Duncan
Awful customer service. They will try to get you to spend as much money as they possibly can. Wouldn?t recommend this store to absolutely anyone unless you want to wait over a month for your glasses and then another month because they?ve ordered the wrong size lenses! Would give it 0 stars if I could. So many issues with this store it is unreal. It?s genuinely one thing after another.
June 2023 by Teresa Welford
Very thorough eye check. Pleasant staff. Really helpful optician.
June 2023 by Brian E
Polite and efficient. Excellent technical and customer service standards.
May 2023 by Stephan Smith
Ordered 2 pairs of glasses after my eye test. Both frames weren?t the ones I ordered but similar. I took them as I needed glasses but the sun glasses frame is like a kids frame so I thought I?d return them only after I got my backup pair of glasses.I think her name is Jess is really good and the best member of staff in my experience at the store. She is really helpful.Today I went to pickup my insurance repaired glasses. I was second in line and was told to take a seat. The new person there finished up with the customer he was with. Proceeded to ignore me and help a random person who walked into the store to find specsavers. Another person who walked into the store. By the time he went to help at the counter I decided to get up and leave as my time is being wasted. Only when I got up and started to leave did the person try to help me. Turns out the frames were not the ones I ordered which I told him and I want a delivery on the correct pair as I am not wasting my time again to be ignored.My current glasses I was pressured into reactor lenses when I wanted a normal pair and sunglasses. Now they are supposed to be reactor lenses but the sun today proved they are not. I cannot return them as I will be without glasses. My sunglasses don?t work as sunglasses as the lens aren?t big enough - again not the frame I ordered.I have put a complaint in with corporate in the hopes my issue gets resolved and I?ll be calling the store in the hopes I get Jess (the woman with the tattoos and nose piercing. Sorry if your name isn?t Jess) as at least she explains things to either replace the wrong frame on the sunglasses and to find out why this happened in the first place.I accidentally ended up signing the yearly contract as the new guy spoke so quietly and I thought it was for the insurance. Luckily the two women staff explained the contract to me when I came in to pick up the glasses.I suggest if you get the new person in store to wait until someone else is available or try the other vision express.
April 2023 by Thandie Kwidini
I signed up for the direct debit scheme, not only did they charge me twice, I am still yet to receive my contact lenses. I am currently in dispute with them and have now signed up with spec savers. Considering the amount of money you have to pay, I am disappointment with the service!
January 2023 by Hannah Gormley
I attended the Aylesbury Friars Square Vision Express this morning for a routine eye test. Kakkad provided excellent customer service, was incredibly knowledgeable and super kind. He even showed me my eye examination photos and explained what everything meant - I learned so much and had some good recommendations for my eye health! I had a much better experience here than specsavers or boots! Thank you :)
October 2022 by Bren Roberts
Most of the staff I came into contact with were very pleasant, efficient, bright and cheerful and very welcoming.
September 2022 by Hilary Davies
Great experience. Very helpful. Very knowledgeable and efficient. Would recommend to all.
September 2022 by Ansar Mehmood
My autism child had an eye test with Amber and the whole service was absolutely brilliant. She showed so much patience towards my son and made the journey so easy for him. I was so impressed how much time and effort she made with my son . The whole team were very helpful and very professional.
June 2022 by Satish Thota
I went back for re-test as the first prescription given was not perfect, vision was blurry. When i said i could see better with my old glasses, then she just change prescription same as to the old glasses instead of correcting their prescription. Paid 25 pounds for no reason.
June 2022 by Marc Chapman
Great experience hereOptical assistant was both friendly and professionalWalked me through the process confidentlyThe optician herself was lovely and thorough with herAssessment of my eyesightBack soon to pick up my lens replacement soonM
June 2022 by Zafirah Begum
Staff were very polite and informative explaining everything clearly, was a pleasure to be seen here at vision express aylesbury.
March 2022 by David Woodhouse
still waiting for my glasses, yez they have kept in contact but not happy with the situation but staff in store very good
February 2022 by Samuel Franklin
I couldn't recommend Vision Express Aylesbury enough, they have been extremely helpful and professional during my Contact Lens process. Special mention to Amber, who was incredibly helpful and gave fantastic advice to any queries I had. Thank you to Amber and Vision Express for making the Contact Lens process both easy and professional.
