March 2024 by N. S
Will never ever use them again!... Let down in all services !!!
February 2024 by Steve Thrift
Service fine. Prices for reglazing ridiculous
February 2024 by Miss Kay
I'm disappointed with the service I received. Initially, I was told my glasses were for one purpose, but now I've been given conflicting information. As a first-time glasses user, the guidance provided was minimal, and the answers to my questions seemed robotic. The ordered glasses arrived on-site without notification. I encountered defensive staff, particularly Alison. Currently, the glasses are causing discomfort to my head. There wasn't a thorough check to ensure they felt correct or to measure my nose-eyebrow ratio, as I've seen online. In hindsight, I regret not choosing Specsavers.If you?re reading this, go to Specsavers, because I am.
June 2023 by D N
A man told me to wait on the line , more than 10 minutes has passed and he didn't come back so i hang up and called up to 10 times and nobody answered . You put me on hold for what ? To waiste my time ? What kind of company is this
January 2023 by Trevor Middleton
Terrible staff service from the Aylesbury store, after a lot of messing around by a staff member I managed to buy a pair of glasses, after a short period of time a pin broke in my glasses, I returned to the store a few times to get them repaired but female member of staff (she may have been the manager) said they couldn?t be fixed as they were discontinued, they were only a few months old. I wasn?t offered anything, she just said I had to buy a new pair. Terrible customer service.
November 2022 by Kid Dracula
The absolute worst. I will never use vision express again. Screwed up my eye test, screwed up my glasses, over one month and still don?t have the correct glasses, lost my previous lenses so I couldn?t even go back. I work in the software industry and am unable to see to do my work for well over a month. Zero communication!! Seriously avoid. You have been warned.
November 2022 by penny Ennis
The team are efficient very knowledgeable and kind. They also take time to do the job properly. Quite impressive.
November 2022 by Chris Johns
Really good experience when having my eye test and the girl who assisted me when choosing my glasses was absolutely fantastic ?
November 2022 by beata bronowska
Thank You ?? very nice service, I recommend it. In particular, I would like to thank Katarzyna Krakowiak for your very nice professional approach to the client,thank you all great place
November 2022 by Amjad Nazir
I was taken care by ms Millie she was a great help to choose my glassesShe is good asset to vision expressKind regardsAmjad Nazir
November 2022 by Gill Lambourne
I had a standard eye test but with such a limited selection of frames will need to purchase my new glasses elsewhere which isn?t ideal.
November 2022 by Julia Parsons
Extremely thorough service. Polite staff nothing was too much trouble.
November 2022 by Geoff Warby
I?m not pleased as had to have new glasses as old ones broke, got new frames etc & they made me distance glasses instead of reading glasses so got to wait again,
November 2021 by Teresa Saunders
Absolutely fantastic experience from start to finish. I dealt with 4 members of staff in total, and every one of them was helpful, patient, polite and knowledgeable. As a first time spectacle wearer, each member of staff made the process easy for me. Nothing was too much trouble for anyone. From the many questions I asked, to the 15 frames I tried on! After a very thorough eye exam I now have perfect vision with my new glasses. I highly recommend the great team that work there.
November 2021 by Paul Clark
A really nice guy doing the eye test and I felt properly looked after. Buying glasses was the longest slowest faff in the world - I already knew I was buying the thinnest lenses and adding all the coatings - so skip the sales patter please! I really wanted to get contacts so booked an eye test and initial contacts consultation - but they?re making a huge faff of that too. No real mention of contacts until I kept pushing, then I have to go back in a week or two to try some out, then go back a couple of weeks later to be sighted off to use them. I?ll try other places in the future in the hope of getting through the whole palava a bit quicker.
