January 2024 by Stephen Close
Every member of staff seems very knowledgeable, had some questions about tropical fish which they answered with ease
November 2023 by Bill Richman
Tidy store with pretty much anything you might need for any kind of pet. Except giraffes. Probably nothing for giraffes.
November 2023 by Nick Thompson
The store it's self is great. The staff amazing they can't do enough to help. Very friendly place. Just don't rely on getting everything you want. It is very busy and they sell out quickly.Word of advice the vets there are not as good. I took my car there in an emergency. Yeah they initially helped.But I couldn't get my hands on money immediately so the vet stopped treatment. My cat did die.
November 2023 by Jonny Peters
Brought fish from there in Aylesbury store they have no idea what there doing they had fish under treatment for over a month / cat fish I brought 6 blue neons and 2 cat fish from there after they had treatment well my tank got the fungus from the cat fish and well I had two pay for the treatment even low I explained what had happened they just saw £££ signs I shouldn't off had two pay for treatment even low when I went back two get it that same tank went back into treatment so wasn't vary happy plus they sold me something for it but they didn't tell me I had two by first ad treatment two go with it well the treatment didn't work and iv now got no fish and a very clean tank ready for new fish from a different fish supplier after I had two deep clean tank
November 2023 by Amanda McDermott
Quick service on a Click and Collect. Very helpful staff member carried heavy purchase to my car.
October 2023 by Steve Lawrence
Called in for worm tablets for our garage cat(feral) staff were very strict on the sale of this item... For example know the weight of your cat, if your unsure you will not be sold this medication.Adherence to rules is a priority which is good to know, it shows staff are compliant and caring. I will ignore the grumpy attitude lol?
October 2023 by FeeBee
Very kind staff, always keen to help. Excellent veterinary services. Great opening hours too.Lots of stock to choose from.
October 2023 by Lesley Barrett
Very nice shop for pets. Everything there you could wish for. I am removing an elderly cat. Perfect foe all her needs.
October 2023 by L B
Staff very helpful. Love the toys and loads of chews for all dog sizes
October 2023 by Samantha Dale
Great pets at home well maintained however they seem to be consistently low on kitten food
October 2023 by Paul Newton
Well run, ethical pet store. A little pricey but good follow up service.
October 2023 by oliver kluzniak
Staff don't no what they are talking about vets are rude the place is a joke .
September 2023 by Annie Chow
Edit: I had a rude experience here with the staff. I went to collect an order and said "Hello, I'm here to collect an order." I was met with a blank expression and the woman then made her eyes large and proceeded to harshly say "Name? Order number?" I felt this woman was rude to me and could have said it in a more polite way. She insinuated that it was my fault that I didn't give her the details when I first spoke to her. I thought that she would go to the computer first and then ask me for the details by saying "Can I have your name or order number please?" I also didn't give it straight away because sometimes I didn't need the order number and they just took my name and then asked me what the item was. I didn't expect to be made to feel as if I was 'inadequate'.The staff are nice there but they've got to do something about the queuing at the checkouts.
August 2023 by Val Mayland
Fine. My orders were delivered to the store quickly
August 2023 by petrut5
For the vets team, they made a vaccination for my pupies without saying that there is another option, another vaccine that you do not have to be exactly at 4 weeks they just did the vaccine without giving me the chance to chose which one I want for my puppies, not everyone has the time to come exactly after 4 weeks to have the second one done so now 155£ down the drain . Thanks for nothing.... I wish I have been told about the options so I can pick which one is best, I got a life I can't be exactly after 4 weeks on the dot things happen that you can't control.
