August 2025 by Newey
You could spend hours in here
August 2025 by RKC Cooling
Good and bad customer service.
My order should have been delivered to store for collection the next day. I waited 2 days and still not received an email to say was able to collect. I went into store to see what was happening and first person to speak to me, I will not name them but they should have behaved better as apparently they are a team leader, was not particularly friendy or helpful. Chloe was brilliant explained she would try to help as they were having issues with Royal Mail deliveries to the store. The team leader said there was nothing they could do and I should go home and ring customer services!
Chloe then said she would see if they had what I had ordered in their shop stock and in the meantime Ava got on the phone to customer services to explain online orders were not being delivered to store and could I take store stock and they then replace with my order when it finally got delivered, without me having to pay again and then try and get a refund. Apparently this is happening a lot which is not right for customers and very unfair on the store staff.
Chloe and Ava were brilliant, their customer service was exemplary, professional, proactive and courteous and the reason I have given 4 stars, if it had not been for them my score would have been the lowest possible as my delivery was out for delivery on the app for 2 days and the negative almost obstructive service received from one of the members of staff.
August 2025 by andreia m
Amazing shop, you can get anything for craft, sweeing
August 2025 by Richard Clark
Very accommodating shop. Well stocked with hobby and school materials
July 2025 by Andrew Brown
The shop is full of amazing Craft things and the staff are very helpful and friendly
July 2025 by Gemma C
Always well stocked and friendly staff
June 2025 by Poonam Khanvilkar
Heaven for craft lovers.
June 2025 by Samantha Dale
Great hobby craft and staff are always friendly.
May 2025 by Bianca Rodgers
Nice big store
May 2025 by Yolande Smith
Well laid out, helpful staff, reasonable prices
May 2025 by andy coleman
No matter what level of art or craft you love , you will live the stock that hobbycraft stock.
Staff are knowledgeable and willing to help. The store is over 2 floors and also run workshops to help (check for dates times and cost.)
So if you are looking to take up a new hobby or want to do something different or stuck for ideas in the holidays with the kids, or even having a party look to see what hobbycraft can do for you.
April 2025 by Abigail Murdock
Definitely recommend
April 2025 by Paul Atkins
A useful art store when you can't get to a real art shop and you don't want to wait for online delivery. Better than going via Amazon.
March 2025 by David Medcalf
As always, staff very helpful, pleasant, and understand the products they are selling. An aladin's cave for artists, crafters, and makers of all genres.
March 2025 by Tony Green
Great customer service
