November 2023 by Marcus Simmons
Great service, great attention to detail and information.
October 2023 by Charan Naidu
21/10/2023 around 11 AM. Was extremely ignorant, did not greet no hi/hello or even a smile. Did not acknowledge me in the store though I was the only customer. Though I purchased 2 watches they didn?t even say a simple thank you. I was struggling to open the box to check in front of them and not one staff helped me while they were looking straight at me. The watch screen had dust on it when I opened to check, they didn?t care to clean it. Did not explain me anything about the warranty/policy etc. I said thank you while leaving they still didn?t care to say anything back. Zero standards. Would never go back.
October 2023 by Imran Khan
Went to the Aylesbury store to get my watch sorted. Was served by Neelam. One of the best customer service experiences I've had in a long time. She was very prompt, talkative and customer service skills where exquisite. H.M Samuel's are very lucky to have a staff member who is passionate about her job. Would definitely go back to the store in future and also highly recommend
October 2023 by Heidi Lester
NeelamWas amazing, was patient with us deciding on rings and so helpful checking the sizing for us. Very knowledgeable also on the types of rings and resizing requirements.Been a hassle trying to get this issue resolved and one visit to the aylsbury store and done and dusted
October 2023 by Olivia McCrudden
had a lovely customer experience with chloe
September 2023 by Arfana Akram
Amazing customer service as always. Chloe was so helpful and professional. Its always a pleasure to visit the store.
September 2023 by J J
Bought a watch, great customer service
September 2023 by Celine Sutton
In the Aylesbury Branch we had a lovely gentlemen called Connor. He was very helpful and lovely with helping us sort out our wedding rings. Easy going conversation but also informative, we did not feel pressured about anything
September 2023 by Ibrahim Khan
Had this guy named Connor who was a real help when picking out a watch he had a lot of knowledge about all the watches and every question I had he answered with ease would highly recommend to anyone who doesn?t know a lot about watches or had any questions 10/10 service.
August 2023 by Airfan Fiaz
Neelam was absolutely amazing ? she was helpful, patient and knowledgeable. She helped us select our rings and made the whole process extremely easy.
August 2023 by Nazmin Taj
Great customer service, a very friendly Team, will be visiting again
August 2023 by Amir Shehadeh
Manager was very helpful and seemed to be a well organised happy team working at the Aylesbury store.
July 2023 by W
The worst experience that I ever had. They are unprofessional and careless, keeping make mistakes. We been there 3 times and still not get the ring. The phone number on the website is never working. Please avoid them.Update: we did call the number from the reply message to complain. They said they will give us a voucher for our bad experience which we never received. We still need to drive long way to get our deposit back. 4 times driving there, how ridiculous!
June 2023 by Ambre River Finley-Day
Connor from H-Samuel is the most knowledgeable, approachable and helpful man when it comes to watches. I walked in having no clue what to look for (I am after a gift for the other half) and he showed me so many watches and even tried them on so I could see how they looked on. Will defo be back to purchase but so appreciative of your service!
June 2023 by River Day
Connor from H-Samuel is the most knowledgeable, approachable and helpful man when it comes to watches. I walked in having no clue what to look for (I am after a gift for the other half) and he showed me so many watches and even tried them on so I could see how they looked on. Will defo be back to purchase but so appreciative of your service!
